Explore the phenomenon of ethical fading and why it happens to even the best of us unexpectedly. Understand the role our beliefs, emotions, and memories play in error blindness and how to prevent it from happening. Dive into real-life moral quandaries and situations in the insurance industry with error blindness and ethical fading in mind.
Robin K. Olson
Robin (Rob) Olson is the author and senior research analyst for International Risk Management Institute’s (IRMI’s) Personal Risk Management and Insurance, a 3,100-page reference manual. Mr. Olson earned a BA degree, cum laude, in economics and a Master of Liberal Arts with an emphasis in philosophy, both from Southern Methodist University (SMU) in Dallas. He is a CPCU and holds five other risk management designations.
Examine the impact ethical fading and error blindness have on key insurance scenarios from marketing, selling, and underwriting insurance to adjusting insurance claims.
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