The Case of the Missing Millions:  Tracking Down Insurance Leakage

Insurance leakage is one of the industry's most expensive hidden challenges, yet many insurance professionals rarely hear the term discussed. Examine premium, claims, and subrogation leakage through the perspectives of consumers, carriers, agents, adjusters, and vendors. Using real-world examples, industry statistics, and practical workflows, explore how everyday decisions can create costly gaps in underwriting, claims handling, and recovery efforts. Review ethical concerns tied to leakage-control programs and discover practical tools, technology solutions, and best practices that support accuracy, accountability, and fair treatment across the claims and underwriting process.

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