CEU FAQs

If you need assistance logging into your account, contact The Institutes: 
Email customersuccess@theinstitutes.org
U.S. and Canada (800) 644-2101
Outside the U.S. (610) 644-2100
 

Existing CEU students: Access your purchased courses on the "My Courses & Exams" page in your profile. 

As the webinar date approaches, you will receive emails from our webinar hosting partner, On24 with information to login and access the webinar.  Add do_not_reply@on24event.com to your address book to ensure delivery. If you have any questions, contact info@ceu.com. 

Yes! Simply select Texas in the Search Courses page, and available courses for producers and adjusters will have “Classroom Equivalent” in the course title.

CEU audio lessons download as audio files and automatically play in your default audio player (e.g., Windows Media Player, iTunes, etc.). To stop the audio, you need to close out of your audio player as well.

To find out whether your state requires an exam proctor, please reference your State Requirements which can be found on the Search Courses page, after you select your license type and state(s) in which you are licensed.

After submitting your final exam, your exam score will appear on the screen. If you received a 70% or higher, your completed course information will be displayed in your course history, and a Certificate of Completion will be emailed to you.

CEU provides unlimited, FREE exam retakes for all courses, and there is no wait period for retaking an exam. 

CEU is unable to provide this information because the majority of state regulations prohibit this.

If you lose internet connection while attempting an exam, your progress will be saved so that you can log back in and continue from where you left off. Upon re-entering the exam, you will receive a message asking whether you would like to resume or restart the exam.

This is likely occurring because your Internet browser’s pop-up blocker is enabled, and you may need to temporarily disable the pop-up blocker. If you continue to experience this issue after disabling your pop-up blocker, please contact Customer Service at 1-800-295-9010, Monday through Friday, 8:30 a.m. to 5 p.m. EST.

Click here to use a CEU Corporate Prepaid Subscription to select, purchase, or access your CEU courses.

Yes, you can charge your company directly if your company has a corporate subscription with CEU. If your company currently has a corporate subscription, please contact your corporate compliance manager for your subscription code and enter your employer information in your account. At checkout, you will have the option to enter your subscription code.

Subscription codes must be provided to students by their corporate compliance manager. CEU representatives can only provide this information to the administrator(s) listed in our system.

You will need to enter this code during the checkout process when you see the prompt “Enter Subscription Code.”

This is likely occurring because you have not selected your employer in your account, which you can do by editing your profile. If you enter your employer and still experience issues, please contact your corporate compliance manager to verify the code.

Contact your corporate compliance manager to verify that your company has a Corporate Subscription with CEU and then ask for your subscription code. You will need to enter this code during the checkout process when you see the prompt “Enter Subscription Code.”   If you’ve done the above and are still experiencing issues, please contact Customer Service at 1-800-295-9010, Monday through Friday, 8:30 a.m. to 5 p.m. EST or email info@ceu.com.

CE credit hours are reported within two business days.

To ensure timely and accurate reporting of CE credits we must have your NPN number as well as license information on file prior to the webinar. 

Add or update your NPN and license information in your profile here.
 

Florida allows CE providers to report credits up to 21 days from the time a student passes an exam. After 21 days, CE credits will not be reported unless CEU caused the reporting delay.

Please check your state transcript for this information. You can also view completed course information in your course history for details.

In most cases, yes. However, please contact your state insurance department for information regarding reciprocity.

On-Demand Courses:

CEU offers a money back guarantee that is in effect for 7 days after your registration date (or) up until an exam is submitted, whichever comes first. To request a refund, please call 1-800-295-9010.

Live Webinars:

CEU will provide 100% refund prior to the webinar. Once the webinar begins, we will not provide any refunds. If the webinar is canceled, we will provide 100% refund.

For your convenience, CEU Unlimited renews automatically annually using the payment provided. If you do not wish to continue your subscription for another year, you may cancel through your Edit Profile screen or by calling us at (800) 295-9010. TERMS AND CONDITIONS

Yes, CEU uses the most advanced SSL and encryption technologies to ensure that your personal information is completely protected.

To ensure timely and accurate reporting of CE credits we must have your NPN number as well as license information on file prior to the webinar. 

Add or update your NPN and license information in your profile here.
 

CEU only requests details that are required by the states for credit reporting. CEU will not share or sell your personal information. Please see The Institutes Privacy Policy for more information.