CEU FAQs

If you need assistance logging into your account, contact The Institutes: 
Email customersuccess@theinstitutes.org
U.S. and Canada (800) 644-2101
Outside the U.S. (610) 644-2100
 

Existing CEU students: Access your purchased courses on the My Courses & Exams page in your profile on the website or CEU Mobile.

As the webinar date approaches, you will receive emails from our webinar hosting partner, On24 with information to login and access the webinar.  Add do_not_reply@on24event.com to your address book to ensure delivery. If you have any questions, contact info@ceu.com. 

Yes! Simply select Texas in the Search Courses page, and available courses for producers and adjusters will have “Classroom Equivalent” in the course title. 

CEU audio lessons download as audio files and automatically play in your default audio player (e.g., Windows Media Player, iTunes, etc.). To stop the audio, you need to close the audio player as well.

Continuing education requirements vary by state. Before retaking a course or webinar for CE credit, verify with your state licensing authority that repeat courses or webinars are eligible for credit during your renewal cycle. Some states do not allow duplicate credit for the same course or webinar.

To find out whether your state requires an exam proctor, please reference your State Requirements which can be found on the Search Courses page, after you select your license type and state(s) in which you are licensed.

After submitting your final exam on the web or CEU Mobile, your exam score will appear on the screen. If you receive a 70% or higher, your completed course information will be displayed in your course history, and a Certificate of Completion will be emailed to you. 

CEU is unable to provide this information because it is prohibited by the majority of state regulations. 

CEU is unable to provide this information because the majority of state regulations prohibit this.

If you lose internet connection while attempting an exam on the web or in CEU Mobile, your progress will be saved so that you can log back in and continue from where you left off. Upon re-entering the exam, you will receive a message asking whether you would like to resume or restart the exam.

This is likely occurring because your Internet browser pop-up blocker is enabled, and you may need to temporarily disable the pop-up blocker. If you continue to experience this issue after disabling your pop-up blocker, please contact Customer Service at 1-800-295-9010, Monday through Friday, 8:30 a.m. to 5 p.m. EST. 

Some states have a regulatory requirement called a “seat timer”. This means they want you to be an active participant in the course for the approved number of credit hours based on the state’s requirements. If you see a seat timer in a course on the web or in the app, it means it is required by your state.

Installation is easy!  Follow these simple installation instructions:

On iPhone (Safari):

1. Open the webpage in Safari.
2. Tap the Share icon at the bottom of the screen.
3. Scroll down and tap Add to Home Screen.
4. Tap Add to confirm.

On Android (Chrome): 

1. Open the webpage in Chrome.
2. Tap the menu icon in the top-right corner.
3. Select Add to Home screen.
4. Tap Add to confirm.

Once added, the page will appear on your home screen like an app icon — just tap it anytime for instant access to your CEU courses.

Use the same login credentials you use to access CEU courses on the website.

Use “Forgot Password?” on the login screen to reset your password. You’ll receive an email with reset instructions.

You can add or update your NPN and license information under My Account > Licenses in the menu.

CEU Mobile supports the latest two versions of iOS and Android and is optimized for smartphones and tablets.

CEU Mobile is included with the purchase of CEU Unlimited and CEU Unlimited+ subscriptions.  There is no additional fee to use it.

Yes! You can seamlessly move between both to access CEU courses, and your progress will be saved across devices.

Upon successful completion of a course, your certificate will be emailed it you. At this time, it cannot be downloaded from CEU Mobile.

Profile and license information can be updated by going to My Account on the website or in CEU Mobile.

Close your browser and reload the page. If issues persist, delete the icon from your home screen and reinstall it using the installation instructions.

Streaming or downloading course materials uses mobile data. Connect to Wi-Fi when possible.

While course transcripts can be downloaded for offline viewing, to complete the course and earn CE, you must complete the course online or in CEU Mobile.

Yes! Select the CE Webinars option in the menu to see the upcoming live webinars. To register, click on Learn More and Register which will take you to your web browser to complete registration. For more information CEU Webinars see the Completing CEU Courses and Webinars section.

Live CE Webinars are hosted through our partner, On24.  While you cannot view them in CEU Mobile, you can view them on your web browser. 

Click here to use a CEU Corporate Prepaid Subscription to select, purchase, or access your CEU courses. You must activate any corporate agreements within your profile on the website prior to accessing the mobile app to access courses.

Yes, you can charge your company directly if your company has a corporate subscription with CEU. If your company currently has a corporate subscription, please contact your corporate compliance manager for your subscription code and enter your employer information in your account. At checkout, you will have the option to enter your subscription code.

Subscription codes must be provided to students by their corporate compliance manager. CEU representatives can only provide this information to the administrator(s) listed in our system. 

You will need to enter this code during the checkout process when you see the prompt “Enter Subscription Code”. 

This is likely occurring because you have not selected your employer in your account, which you can do by editing your profile. If you enter your employer and still experience issues, please contact your corporate compliance manager to verify the code. 

Contact your corporate compliance manager to verify that your company has a Corporate Subscription with CEU and then ask for your subscription code. You will need to enter this code during the checkout process when you see the prompt “Enter Subscription Code”.   If you’ve done the above and are still experiencing issues, please contact Customer Service at 1-800-295-9010, Monday through Friday, 8:30 a.m. to 5 p.m. EST or email info@ceu.com.

For courses completed on the web or CEU Mobile, CE credit hours are reported within two business days. Ensure your license information is accurate in your account to facilitate reporting.

To ensure timely and accurate reporting of CE credits we must have your NPN number as well as license information on file prior to the webinar. Add or update your NPN and license information in My Account > Licenses on the website or CEU Mobile.

Florida allows CE providers to report credits up to 21 days from the time a student passes an exam. After 21 days, CE credits will not be reported unless CEU caused the reporting delay. 

Please check your state transcript for this information. You can also view completed course information in your course history for details.

In most cases, yes. However, please contact your state insurance department for information regarding reciprocity. 

On-Demand Courses:

CEU offers a money back guarantee that is in effect for 7 days after your registration date (or) up until an exam is submitted, whichever comes first. To request a refund, please call 1-800-295-9010.

Live Webinars:

CEU will provide 100% refund prior to the webinar. Once the webinar begins, we will not provide any refunds. If the webinar is canceled, we will provide 100% refund.

For your convenience, CEU Unlimited renews automatically annually using the payment provided. If you do not wish to continue your subscription for another year, you may cancel through your Edit Profile screen or by calling us at 1-800-295-9010. For more information, please consult our TERMS AND CONDITIONS

Yes, CEU uses the most advanced SSL and encryption technologies to ensure that your personal information is completely protected.

To ensure timely and accurate reporting of CE credits we must have your NPN number as well as license information on file prior to the webinar.  Add or update your NPN and license information in your profile here.
 

CEU only requests details that are required by the states for credit reporting. CEU will not share or sell your personal information. Please see The Institutes Privacy Policy for more information.