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The Skills Edge Blog

Stay ahead in the RMI landscape with expert insights, practical tips, and innovative solutions designed to help you elevate your career and drive organizational success. 

image of young employees in an office walking and discussing insurance leadership opportunities
Featured Post

Why Stepping Into Insurance Leadership Is The Right Move

By Adam Carmichael, CPCU

Being a leader within your organization is a challenging yet rewarding responsibility that can transform your career. Leaders have more influence to shape the culture of their organization and guide decisions that impact clients and society... 

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Image of Kelsey Connors, CPCU answering the question: is CPCU worth it?
Professional Development

Why Become a CPCU? Interview With Kelsey Connors, CPCU

By Skills Edge Team

You may have been asking yourself, is CPCU worth it? We definitely think it is, but don’t just take our word for it! Over 90,000 RMI professionals have invested in themselves to become CPCUs, and today we’ll hear from one of them about how earning her CPCU has impacted her career.  

We sat down with Kelsey Connors, a Policy & Performance Underwriter at USAA, to talk about the benefits earning her CPCU has had on her professional development. Kelsey shares how she’s been able to improve her communication about complex topics, expand her professional network, and grow her career. Read on! 

 

Question: Why did you become a CPCU? 

Answer: I wanted to get into the underwriting path, and I knew I would ultimately need my CPCU, as it’s required for most of those roles. Plus, I wanted to learn more about the industry in general. CPCU gives you a lot of broad knowledge, whether it's in personal lines, commercial lines, different types of contracts, or even life insurance and health insurance. It really gives you a well-rounded education that you can only get at The Institutes. 

 

Q: What types of business or client challenges do you think you're better equipped to solve because you’re a CPCU? 

A: In my previous role, I often communicated with company members directly on our chat channel. A lot of the discussions would be about servicing. For example, rates are a common discussion, especially in today's climate with the rate increases going on. After earning my CPCU, I was able to better explain that process and what goes into reviewing and analyzing rates. You learn a lot more behind the rate making process, what different carriers have to analyze, and the different types of ratios that the company is looking at. Just knowing that information helped me communicate better with members at my company.  

CPCU also helped me easily segue into my current underwriting role. Because this is a completely new department, a lot of what I’m doing is different than what I'm used to. However, I’ve already had some of that background in the CPCU courses, whether it’s learning about how actuaries are calculating, what they're looking for in risk reviews, etc. My designation has helped me a lot, but the main benefit is helping educate others about it, too.  


Quote from Kelsey Connors about the value of CPCU and answering the question is CPCU worth it

 

Q: How has CPCU helped you make a difference? 

A: I've really tried to get involved at my company and become a voice for CPCU. I've encouraged my peers to look into the designation while answering questions about it because I think it's one of the most valuable tools you can get working in insurance. For me, CPCU has been even more valuable than my degree. It helped set me up for future roles and my current role that I really wasn't able to get prior.  

CPCU helped my career path a lot and I want to help express that to others. For example, we have professional designation talk rooms where we chat with different people about what they're studying, and my goal is to help continue to educate about CPCU. Plus, I’m on the membership committee for The Institutes CPCU Society, which has helped me learn things I never knew before, like that students can join through the Pathways membership. In general, I think there's a lot of opportunity to get more people involved. 

 

Q: What excites you about being a CPCU? 

A: It feels exciting because it's a very prestigious credential in the industry. Looking at insurance professionals as a whole, less than 10% have their CPCU designation. I feel more accomplished; I took it upon myself to go through the process, and I've done something that most might not have pursued.  

Plus, I’ve been able to make a lot of new connections. I went to In2Risk in November in San Francisco where I met a lot of great people, either from my company or at other carriers. Being able to network with different people and attend local chapter events made me feel more included in the insurance community. All of that is what I've enjoyed the most from earning my CPCU. 

 

Q: Why are you a CPCU? 

A: I'm a CPCU because I want to know the most about insurance and be a part of a great community. I highly encourage anyone out there to obtain their CPCU. It really is worth the time that you put into it, and you gain so much more than you think you will at the end of the process. 

 

Start Your Journey to Becoming a CPCU  

So, is CPCU worth it? It was for Kelsey and thousands of others who’ve used their designation to leverage new networking opportunities and career advancement. The Institutes Designations' CPCU® is the leadership standard in risk management and insurance for a reason, and those who embark on their CPCU journey will gain practical leadership expertise, credibility, and valuable skills they’ll use for the rest of their RMI career.  

Hear more from Kelsey in this video, and get started on your CPCU journey today! 

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Image of speech bubbles representing concept of communicating about data science in insurance
Data Analytics & Predictive Modeling

Demystifying Data Science in Insurance: Speak the Language of Data

By Eric Czerwin

Imagine making informed decisions, predicting risks accurately, and tackling strategic business challenges—all through the incredible power of data. The evolution of data science in insurance is redefining business practices, making it essential for RMI professionals to continuously upskill to stay competitive.  

Keep in mind, data science doesn’t have to be intimidating! With a basic understanding, you can learn to speak the language of data, collaborate confidently across your organization, and fully leverage data-driven insights. 

Why Every RMI Professional Needs A Data-First Mindset  

Data science processes vast amounts of data to extract valuable insights that can be leveraged across the business. 

Because the fields of risk management and insurance rely on data for informed decision-making, professionals across the business value chain must have a solid understanding of data science principles. They also need a mindset to prioritize data and analytics throughout day-to-day operations. Whether your role is in risk management, claims, underwriting, marketing, or any other function, it’s important that you’re comfortable working with data. 

Embracing this mindset not only helps you stay resilient and competitive in a rapidly changing environment, but also empowers you to speak the language of data effectively. 

 

An infographic about the benefits of understanding the fundamentals of data science in insurance and being able to speak the language of data.

5 Benefits You’ll Gain from Speaking the Language of Data  

In today's data-driven world, data literacy isn't just a technical skill—it's a vital component of professional growth and organizational success. And spending time developing that skill may benefit you in more ways than you realize.  

1. Better Collaboration  

Understanding basic data science in insurance concepts allows you to have more effective communication and collaboration across teams. Whether you're working with underwriters, actuaries, or data scientists, being able to have efficient conversations using the correct terminology helps ensure everyone is aligned.  

2. Improved Decision-Making    

Data literacy enables you to make evidence-based decisions. By knowing how to access and analyze relevant data, you can better identify trends, uncover insights, and predict future outcomes with greater accuracy.  

3. Increased Efficiency   

Proficiency in data analysis allows you to automate routine tasks and optimize workflows. For example, using data algorithms to automate claims processing can speed up the resolution time and improve customer satisfaction. 

4. Enhanced Competitive Edge  

Both individuals and organizations gain a significant advantage by leveraging data insights. For individuals, data literacy enhances career prospects and professional growth. For organizations, it means being able to offer better products, services, and customer experiences.  

5. Strengthened Risk Mitigation    

Data analysis provides a clearer understanding of risks and potential vulnerabilities. By identifying patterns and predicting possible issues, you can help minimize losses, boost profitability, and ensure a more stable and secure operational environment. 

Understanding the Fundamentals of Data Science in Insurance 

While data analytics may seem daunting at first, it's more accessible than you might think! Courses such as AIDA 402: Developing and Implementing Data-Driven Strategies can help you feel confident with the fundamentals of data science including:  

High-Quality Data Collection 

Collecting high-quality data is a key first step to making better decisions. Insurers gather and analyze data to better understand customer profiles and risk landscapes. Good data collection practices streamline operations and uncover new opportunities for innovation. 

Proper Data Management 

Managing data well ensures its reliability and trustworthiness. For example, categorizing telematics data by factors like speed and braking patterns helps insurers spot behaviors that might affect claims. This structured approach enhances data accuracy and makes it easier to extract actionable insights.  

Efficient Data Communication  

Efficient data communication bridges the gap between data science and traditional insurance roles. By bringing together data scientists, actuaries, underwriters, claims specialists, and more, insurers can make insightful decisions and respond faster to market trends.  

Understanding these concepts and more will allow you to build a culture of data literacy at your organization, ethically manage data, and establish yourself as a trusted RMI leader. 

Develop In-Demand Data Analytics Skills and Grow Your Career 

Adopting a data-driven culture is a team effort. Everyone across the organization has a responsibility to better understand and communicate about data. After all, big data and technology are central to the future of the risk management and insurance business.  

That’s where a commitment to your learning and professional development comes in. The Institutes Designations’ all-new Associate in Insurance Data Analytics® (AIDA™) is designed to help you understand data science principles so you can speak the language of data, future-proof your skillset, and grow your career.

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A team of professionals reviewing and using data together representing data collaboration in the workplace
Data Analytics & Predictive Modeling

How to Foster a Data Collaboration Mindset in Risk Management and Insurance Organizations

By Angela Pilotti, CPCU, ARe

Cutting-edge organizations are harnessing the power of big data in ways that are transforming the RMI landscape across all fronts. Traditional functions like claims, underwriting, and customer service are already undergoing big changes, and the most forward-thinking organizations are applying data science principles to improve efficiency in everything from onboarding to employee meetings.  

While these changes offer immense potential, they also introduce operational and cultural challenges. Breaking down silos, shifting habits, and securing buy-in are critical to building a data-savvy culture. This work begins by bridging the gap between data science and other functions and upskilling employees across your organization to speak the language of data.  

An infographic listing the 3 keys to fostering a data collaboration mindset

Align Across Departments to Drive Lasting Culture Change  

Successful data collaboration thrives on diverse perspectives and skill sets. When your organization is looking to improve how data is shared and leveraged, it can be a helpful first step to assemble a data transformation team. This team should include cross-functional members such as:  

Data Scientists 

Involving data analytics experts is crucial, as they manage data from various sources and provide it to other areas of the organization. You may need to include data architects, data wranglers, statisticians, business analysts, and data visualization specialists. Ensure your data reps cover areas like business intelligence, analysis, and modeling, as well as efficient data storage and potential privacy issues.  

Actuaries 

Including actuaries on your data transformation team is essential, as they help redefine how your organization analyzes and addresses risk. Leveraging their knowledge of insurance data, actuaries work with data scientists to update models and assessment tools. 

Department Leaders 

Involve team members from various departments to offer input on where data has the most potential to increase efficiency and service. Claims, underwriting, customer service, and marketing teams should all contribute, and it’s important they have a fundamental understanding of data analytics so they can ask the right questions and elicit insights from the data science team.  

Information Technology 

IT resources are vital for developing, implementing, and maintaining the new systems and processes you have in place to make data collaboration more efficient.  

Operations 

Data-driven changes require significant operational changes. Including someone with business operations expertise helps ensure smooth transitions and minimizes business interruptions.  

Once your internal team begins connecting data from various sources and vetting insights, you may consider sharing with the appropriate external teams such as agents and brokers.  

Foster a Data Collaboration Mindset 

Cross-departmental teams excel when collaboration efforts are prioritized. To help ensure this, set a clear hierarchy and expectations from the outset. Some team members should focus on asking the right questions and identifying the right problems, while others develop solutions.  

It’s critical that non-data scientists have a basic understanding of data analytics so they can ask the right questions and collaborate efficiently with data experts in real time. Success is more likely when everyone across the organization sees data scientists as partners.  

Secure Buy-In 

Building support for new processes and procedures surrounding data collaboration is essential. 

Data scientists and other team members should meet with frontline employees to understand problems, trends, and areas where data analytics and predictive modeling can make a difference. Engaging with frontline employees and demonstrating how big data can help them do their jobs will significantly improve buy-in for new data-driven initiatives.  

Make Your Data-Driven Culture a Competitive Advantage  

Effective communication between data and frontline employees is just the beginning.  Data pervades every aspect of business operations, so organizations and individuals who challenge traditional processes and learn to effectively leverage data will gain a huge competitive advantage.  

Data literacy is increasingly important for all employees, with research showing it’s set to be the most in-demand skill by 2030. This starts with building a foundation of knowledge around insurance data science, data management, and data sharing. Building a data-driven mindset involves:  

  1. Encouraging data literacy among all employees. Employees don’t need a degree in data science, but they should understand basic data concepts and their application in the RMI world. 
  2. Developing an organization-wide data mentality. With a grasp of big data basics, employees can start thinking about problems and solutions in terms of data. When new issues or opportunities arise, their first thought should be, “What information do we have at our disposal?”  
  3. Making collaboration a cultural priority. Once employees think like data scientists, they can serve as ambassadors between data experts and frontline employees. Encourage knowledge sharing at every stage of daily operations.  

Interested in Learning More? 

The Institutes Designations’ new Associate in Insurance Data Analytics® (AIDA™) enables your employees to speak the language of data. AIDA gives employees the skills and confidence to use data effectively, streamline data conversations across the organization, and foster innovative decision-making in today's competitive landscape.  

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image of young employees in an office walking and discussing insurance leadership opportunities
Maximizing Leadership

Why Stepping Into Insurance Leadership is the Right Move

By Adam Carmichael, CPCU

Being a leader within your organization is a challenging yet rewarding responsibility that can transform your career. Leaders have more influence to shape the culture of their organization and guide decisions that impact clients and society. However, many employees today—both in and outside of the risk management and insurance field—are hesitant to make the move into a leadership role.  

You may have even found yourself questioning if the benefits of leadership outweigh the potential increased pressure and workload. 

Becoming a leader is an important step in your career that you should feel empowered and excited to make when the time is right. Read on to explore the top benefits of being in a leadership role, what part continuous learning and development plays in your career journey, and why taking the leap into risk management and insurance leadership is ultimately worthwhile.  

The Opportunity to Shape the Future of Risk Management and Insurance is Here 

RMI professionals are some of the most dedicated employees you can find—they understand the importance of their jobs and the impact their decisions have on their clients and society as a whole. It’s no surprise that many are hesitant about jumping into a leadership role without the right consideration and preparation. The increased workload and added responsibilities might seem overwhelming, and they may even be worried about a shift in work-life balance. 

But here's the thing: these challenges also bring incredible opportunities to grow as a professional and make a real impact along the way. Plus, the need for new leaders in the RMI field has never been higher.  

According to the U.S. Bureau of Labor, half of the current insurance workforce will retire in the next 15 years, leaving over 400,000 positions to fill. This creates a unique chance to step into a leadership role while being guided by experienced mentors and supported with educational opportunities.  An infographic about stepping into a risk management and insurance leadership role and the benefits gained.

The Benefits of Stepping into an Insurance Leadership Role   

While being an insurance leader comes with unique challenges, it offers even more rewarding benefits.  

Personal and Professional Growth 

Leadership comes with more opportunities to develop key skills like strategic decision making, critical thinking, and cross-organizational collaboration. These people-centric capabilities are some of the most valuable insurance skills in 2024 and will not only open many doors to those who master them, but also lead to growth as an individual outside of the workplace.  

An Increased Level of Influence  

An organization’s leaders drive the major decisions and policies that directly affect the rest of the workforce. Internally, good leaders can help influence a positive work culture for all employees. Externally, they can participate in regulatory discussions, join professional associations like The Institutes CPCU Society, and begin to impact the risk management and insurance field at large.  

Career and Salary Advancement  

Leadership positions typically come with a clear path for career advancement and salary increases. The more an emerging leader invests in their professional education and development, the more opportunities they’ll have for continued growth later in their career.  

Job Satisfaction and Fulfillment 

The average worker spends at least 40 hours a week at their job, so why not spend that time doing something fulfilling? The ability to make impactful decisions, guide a team toward success, see the real results of your efforts, and eventually mentor someone to follow in your footsteps can be incredibly rewarding. 

A Broader Professional Network 

Becoming a leader unlocks a whole new network of other key stakeholders and insurance experts. Cultivating these connections can lead to new friendships, more opportunities to share ideas, and early insights into the state of the risk management and insurance field.  

The Role of Continuous Learning and Development 

Those who adopt a growth mindset realize the path to leadership is a journey, not a destination. To be truly successful in their roles, RMI professionals need to stay up to date on emerging trends and commit to the growth of their technical and leadership skills.  

One of the most impactful ways to advance your RMI knowledge and skills is by earning The Institutes Designations' CPCU®, the leadership standard in risk management and insurance. CPCU is more than just a designation—it's a commitment to excellence and a signal to your colleagues, clients, and employer that you’re prepared to lead the future.  

In addition, the importance of on-the-job mentorship and apprenticeship opportunities can’t be overstated. Having real-world exposure to the nuances of underwriting, claims processing, risk assessment, customer service, and compliance will be invaluable when leading those teams and innovating new solutions.  

It’s Your Time to Thrive in an Insurance Leadership Role   

While the idea of moving into a leadership position may seem daunting to some, the personal and professional benefits are well worth it. Insurance is a stable, supportive career to become established in, and the community is full of thought leaders who are ready to welcome more into the fold! 

To start your risk management and insurance leadership education journey today, learn how you can lead the future with The Institutes Designations' CPCU®. 

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General RMI Trends & Insights

The Most In-Demand Risk Management and Insurance Skills in 2024

By Diane Hanlon

The RMI field is evolving at a rapid pace, which is only accelerated by the rise of AI and machine learning. This means that professionals across all sectors should be continuously honing their skills and keeping up with the latest trends. Whether they want to stay competitive among their peers, provide better customer service, or anything in between, investing in the right risk management and insurance skills can help any professional advance in their field.  

Read on to discover more about these top skill areas! 

How We Identified 2024’s Top Risk Management and Insurance Skills 

Each year, risk management and insurance professionals from around the world engage with leading education resources from The Institutes Knowledge Group. In the past year alone, our community of learners completed nearly 100,000 courses and earned over 11,000 designations.  

We compiled that data into our 2024 Skills Report, which identifies the top designations earned, courses completed, and skills utilized in the past year. The report groups those skills into broader categories to identify trends and patterns and give insights into the state of RMI skills development. Below, we dive into a few of the top skill areas. Be sure to check out the report for the full findings. 

An infographic about some of the top insurance skills of 2024 and why companies should invest in them.

 In-Demand Skill Area: Risk Assessment 

Risk assessment is all about identifying, analyzing, and evaluating risk. By determining the likelihood of potential risks, risk factors, and the overarching impact they could have, RMI professionals provide stakeholders with crucial knowledge they rely on to create a plan of action. If the risk assessment is flawed or incomplete, there can be serious consequences for both the insurer and the insured.  

Risk analysis, risk management, and risk assessment are all key aspects of this skill area and need to be continuously nurtured. To protect assets and data in an increasingly digital world, skills such as cyber risk management are especially important to stay current on. 

We offer a range of formats to sharpen risk assessment skills, including courses from the following Institutes Designations:  

And this collection of leading topic courses is a great way to learn new skills within the flow of work, with average course times that range from 1-3 hours.  

In-Demand Skill Area: Data & Compliance 

Due to the wide range of personal information insurance companies need to collect and maintain—from policy records, to claims details, to credit references—they’re a prime target for cybercriminals. Plus, all that information needs to be processed and analyzed for experts to accurately assess and price risk. So employees not only need to be well-versed in compliance, but also in skills like data analysis and financial statements.   

In fact, data science is quickly revolutionizing the RMI field. This is helping insurers move from a “detect and repair” model to a “predict and prevent” one, as individuals and organizations move to more innovative risk management practices. With the ability to access more data than ever from a multitude of sources, insurance companies need to be able to efficiently extract the most valuable insights and apply the proper products, services, and actions to every situation. 

Looking for the best way to upskill in data and compliance? We recommend these designations and courses: 

In-Demand Skill Area: General Insurance Fundamentals 

For those new to risk management and insurance, the wide range of terminology, laws, and processes can be overwhelming. So it’s no surprise that these green employees are eager to close the gaps in their knowledge and learn as much as they can at the beginning of their RMI career. This may range from the role of insurance in society, to regulations, to insurance and risk management fundamentals.  

Organizations can leverage this interest by providing recommended learning pathways that give employees a view of their full education journey. This not only helps increase engagement, but also sets employees up for success and guides them through deeper levels of knowledge acquisition. A few popular designations and courses to grow fundamental insurance skills include: 

In-Demand Skill Area: Strategic Leadership 

Strategic leadership is one of the most valuable skills in 2024, but according to the U.S. Bureau of Labor, an estimated half of the current insurance workforce will retire in the next 15 years. There’s a critical need to fill the talent pipeline and start fostering future leaders now. Otherwise, people-centric skills like critical thinking, collaboration, and strategic decision-making may be lost, along with valuable institutional knowledge. 

Organizations that want to attract and retain top talent, while protecting their bottom line, should encourage their employees to develop strategic leadership skills. As the leadership standard in risk management and insurance, The Institutes Designations' CPCU® provides employees with practical leadership expertise, credibility, and holistic risk management and insurance skills. There’s no better way to support the talent who will lead the future!  

Explore CPCU and everything you need to get started today. 

Risk Management and Insurance Skills to Take into the Future 

In this rapidly evolving landscape, the benefits of continuous learning and skill development for RMI professionals can’t be overstated. Organizations are looking for employees with knowledge in key skill areas like risk assessment, data & compliance, and strategic leadership, and those who are new to the RMI field can make a big impression by mastering insurance fundamentals early on. And those are just a few of the top skill areas—our full 2024 Skills Report has even more to explore. 

Remember: Whether you or your team are looking to enhance existing expertise or gain new skills, The Institutes Knowledge Group is here to help, now and into the future! To connect and learn more, contact Sales@TheInstitutes.org.   

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Risk Management Strategies

Innovative Risk Management: Shifting To A Predict & Prevent Approach

By Skills Edge Team

In today's rapidly evolving insurance landscape, staying ahead of the curve is not just a strategy but a necessity. Embracing innovation has become essential for navigating uncertainty. But what defines innovative risk management, and how is technology driving the shift toward a predict and prevent approach? 

Understanding Innovative Risk Management 

Innovative risk management extends beyond reactive measures to address potential threats; it involves anticipating them proactively and leveraging technology that enables prediction and prevention. This strategy moves beyond conventional risk mitigation approaches by identifying and addressing risks before they escalate into crises.  

To adopt an innovative approach to managing risk, individuals and organizations must lean into experimentation and continuous learning. It’s also important to stay current on advancements in the risk management and insurance field and invest in the right solutions to anticipate and respond to risks proactively.  

The shift to a predict and prevent approach is at the center of innovative risk management and will help revolutionize the way society approaches risk. It’s a model that makes sense for all parties involved:  

  • Insurance companies have fewer claims and avoid the expenses associated with losses. 
  • Policyholders are safer and can skip the hassle of submitting a claim and recovering from a loss. 
  • Regulators are able to enhance overall stability within the sectors they oversee.  

 An infographic of a chart about how innovative risk management and a predict and prevent approach can benefit insurance companies, policyholders, and regulators.

The Transformative Role of Technology in Risk Management 

The traditional detect and repair model is being challenged by one that uses technology to predict and prevent losses from ever happening in the first place.  

Organizations are now equipped with cutting-edge analytics and predictive algorithms, giving them the power to foresee and prevent potential threats before they become serious issues. This proactive stance isn’t just about minimizing risks; it’s about protecting safety, assets, and reputation. 

A major advantage of these technological advancements is the efficient gathering and analysis of large amounts of data. Through real-time data processing and predictive modeling, predicting emerging threats and anticipating risks will become more efficient. 

There are many new approaches for leveraging technology to predict and prevent losses. For example, Whisker Labs has developed an innovative device being deployed to millions of U.S. homes that's proven to prevent 80 percent of home electrical fires. And Betterview deploys a property intelligence platform that can score various property risks.  

Peter Miller, CPCU, President and CEO of The Institutes, deep dives on both of these innovative risk management technologies on episode 2 of the Predict & Prevent™ Podcast. Through conversations with insurance experts, the podcast sheds light on how technology and resilience techniques are being used to prevent losses before they occur.  

For those interested in staying current on advances in technology, successful initiatives, and emerging trends in risk management, be sure to subscribe to Predict & Prevent wherever you get your podcasts.   

Embracing Innovative Risk Management for a Resilient Future 

Keeping ahead of risks is key to staying resilient in uncertain times. By embracing technology and continuously upskilling employees, organizations can proactively predict and prevent risks, boosting their resilience and ensuring success into the future. This not only minimizes potential disruptions but also fosters a culture of innovation and adaptability, leading to sustained growth and competitive advantage. 

To navigate today's risks effectively, it's vital for individuals and businesses to fully embrace these innovative strategies. Investing in technology-driven methods and proactive risk management not only safeguards assets and reputation but also fosters a safe and resilient culture.  

Looking to Stay on the Cutting Edge of Skill Development?  

Professionals looking to gain strategic risk management skills and remain competitive in the evolving shift from detect and repair to predict and prevent should explore The Institutes Designations' Associate in Risk Management (ARM™). ARM equips individuals with the knowledge and expertise to navigate today's complex risk landscape effectively through a holistic and strategic understanding of risk assessment and treatment. You can even try ARM and see if it's right for you with this free micro-course!

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image of a manager congratulating an employee in an office showing the power of recognition
RMI Education & Employee Support

The Power of Recognition for Employee Engagement and Performance

By Diane Hanlon

Employee recognition is essential for cultivating a positive work environment and a thriving company culture. By regularly acknowledging and rewarding employees for their contributions, your organization can boost employee engagement, performance, and retention.  

Recognition can take many forms, from public shoutouts on social media, to financial incentives for hitting professional development milestones, to quarterly awards for high performers. The key is finding what best fits your organization and makes your employees feel valued. 

Read on to discover why you should leverage the power of recognition and actionable tips to get you started!  

Why Employee Recognition is More Important Now Than Ever Before  

Investing in a culture of recognition is vital for making your employees feel engaged with your organization and its mission. Gallup research shows that 70% of workers today are disengaged, and this number is even higher for employees under 35. And with a potential leadership gap looming in the risk management and insurance (RMI) field, it’s more important than ever to engage your emerging talent.  

A recognized employee, on the other hand, is five times as likely to be connected to company culture and four times as likely to be engaged. This engagement leads to enhanced job satisfaction, a greater sense of belonging and loyalty, and an increased motivation to contribute to team goals.  

An infographic with 4 tips for leveraging the power of recognition in the workplace.

4 Tips for Leveraging the Power of Recognition within Your Organization    

If you’re looking for inspiration to enhance employee recognition efforts in both the short and long term, try implementing these tried-and-true methods. 

1. Establish Clear Recognition Criteria  

Provide clear goals for your employees to work towards, and then celebrate them when they achieve important milestones. For example, if you have structured learning pathways, your employees will understand how to progress in their professional development and which credentials are most valued for their career path.   

This structured approach also brings equity to career advancement and shows your employees that commitment to development and performance will be recognized and rewarded. 

Explore our guide for sample learning pathways covering the entire RMI employee lifecycle: from onboarding, to technical development, to strong leadership.  

2. Use Formal and Informal Recognition Methods 

You should make a commitment to celebrate wins both big and small. When an employee in your organization completes one of The Institutes Designations, for example, do they earn a bonus? Is the credential worked into promotional criteria? 

Financial and promotional incentives are powerful motivators, but you can celebrate hard work in other ways too. Try highlighting accomplishments in a company newsletter, all-hands meeting, or social channel. You can use this recognition graphic template to quickly create images that can be shared to enhance your employee recognition program. 

And for everyday wins, encourage managers to show appreciation on a more personal level. A quick email or message acknowledging a job well done can make a big difference. 

3. Foster Peer-to-Peer Recognition 

When you develop a culture of recognition, your employees will begin to cheer each other on as well. Encourage team members to share their learning achievements with their managers, peers, and social networks.  

You can use this communication template to inspire employees to proudly share their accomplishments. And when they do, be sure to interact with their posts from your organization’s accounts to fuel excitement and motivation!  

4. Ensure Recognition is Timely and Specific 

Recognition is most powerful when it’s delivered close to the achievement. Set reminders or a consistent schedule to recognize and celebrate employees within your organization who achieve a major goal or milestone, like earning a designation.  

Remember that if you’re a corporate client of The Institutes Knowledge Group, you have access to detailed reports on exam statistics and designation completers, among others. Explore our Key Person Resources Manual for step-by-step instructions on viewing and exporting reports, reviewing student scores, and more! Then, use this information to recognize your high achievers.  

Use Recognition to Boost Employee Engagement and Your Bottom Line  

The power of recognition influences every aspect of your organization, from motivating employees to boosting profitability. Start putting these recommendations into action and get more tips and tools by subscribing to our Key People Resources today.  

To learn more, contact Sales@TheInstitutes.org.    

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Image of a woman at laptop demonstrating best practices for how to study for professional exams
Professional Development

How to Study for Professional Exams While Balancing Work and Life

By Angela Pilotti, CPCU, ARe

Earning one of The Institutes Designations is a great way to enhance your professional skills and your career. It’s a signal to your employer, peers, and clients that you’re committed to gaining and maintaining expertise in the fields of risk management and insurance.  

When you start your journey towards a designation, it’s important that you’re aware of all the study resources available to you so you can take advantage of them. In fact, our research shows that students who complete their course content and use the exam prep resources score, on average, two to five points higher on exams.  

Here are three tips to help you prepare for your exam while balancing your professional and personal commitments. 

An infographic about how to study for professional exams and listing the top 3 tips

Tip #1: Leverage Available Study Tools 

Course materials from The Institutes Knowledge Group are designed for the busy adult learner and are accessible whenever and wherever you need them. Whether you’re fitting studying in over lunch, in the evenings, or even between rounds of pickleball on the weekend, you can learn at your own pace.  

When you’re preparing for your exam, remember to make the most of the digital resources available to you, including assignments, study outlines, flashcards, quizzes, and a simulated exam—all designed to help you build new skills. 

  • Assignments: Assignments are self-paced and interactive, featuring a variety of learning formats such as real-life examples, videos from subject matter experts, graphics to illustrate key concepts, and knowledge checks to help you apply and retain what you’ve learned.  
  • Study Outlines: Comprehensive course outlines condense the material into manageable sections, so you can plan and streamline your study process. 
  • Flashcards: Flashcards on key terms will help you test your knowledge of course material and strengthen your learning and retention. 
  • Quizzes & Simulated Exam: Confidently prepare for your course level exam with assignment and course level quizzes, plus a simulated exam that mimics the structure and level of questions you’ll find on the actual exam.  

Remember: Use these resources as a part of your overall study plan to boost your chances of success! 

Quote from Alex Portwood that reads “Online course materials were super helpful, you could pull up your laptop at any time of day. It made studying super flexible.”

Tip #2: Incorporate a Study Routine into Your Daily Schedule 

Creating a daily study routine is a great way to stay focused and maintain progress when preparing for professional exams. It's not just about putting in the hours; it's about making a plan, setting goals, and using your time effectively.  

According to PWC research, people who set at least four daily goals per week were 34% more likely to hit their targets than those who didn’t. Try setting goals around your exam prep and integrating study sessions into your daily routine to help you stay on track.  

To get started you can use this personalized study plan. There are even two formats depending on your preferred study style!  

Keep in mind that effective time management is essential in this process. Start by identifying your peak productivity hours and schedule focused study sessions accordingly. Whether it's early morning or late evening, choose a time when you're most alert and ready to absorb information. Set specific goals for each session, such as completing a certain number of assignments, to keep your progress steady and measurable. 

Tip #3: Cultivate Motivation and Accountability  

Lastly, it’s important to maintain motivation and accountability throughout your exam preparation process. One effective strategy is to partner up with a study buddy—ideally someone who’s also working through similar course material. You might find a study buddy by connecting with other colleagues or connections who are working towards the same designation.   

A great place to find support is The Institutes Chat Facebook group. This group offers a space of encouragement, study tips, and success stories.   

Additionally, remember to communicate your commitment to your study goals with colleagues, friends, and family to help you stay accountable. And when you’ve achieved a goal you’ve set for yourself, be sure to celebrate the milestone: share it with your colleagues and manager, post about it on social media, and find a way to treat yourself and reflect on the progress you’ve made.    

Gain the Skills to Prepare for Your Exam and Grow Your Career  

Balancing work, life, and prepping for professional exams might feel like a juggling act, but don’t worry—you’ve got this! With these study tips you’ll be ready to tackle that next exam with confidence.  

Make the most of The Institutes Knowledge Group's study resources, and don’t forget to celebrate and share your success when you pass your exam. Your dedication to continuous learning and professional growth is setting you up for success as you navigate your career in risk management and insurance.

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