Virtual Exam Proctoring

Virtual proctoring is a standard practice used by leading organizations in professional education. The Institutes are adopting virtual proctoring to maintain the integrity, value, and credibility of the designations you work hard to achieve and to ensure fairness for all students.

Virtual exam proctoring involves recording and reviewing your exam session. Exams are not monitored live, and are instead recorded by our partner, Talview, in compliance with strict data privacy and security standards. They are then reviewed by a member of The Institutes’ Assessments team.

Virtual exam proctoring ensures designations are earned fairly, enhances the credibility of accomplishments, and provides continued flexibility for students to complete exams remotely without compromising security or fairness. 

Virtual exam proctoring begins January 15 for CPCU 500, CPCU 520, CPCU 530, CPCU 540, CPCU 550, CPCU 551, CPCU 552, CPCU 555, and CPCU 556.

ARM courses that count towards the ARM path to CPCU will transition to virtual proctoring at a later date.

No, virtual exam proctoring maintains the same flexibility as before. You can take your exam remotely, any time during one of our four testing windows. The exam timer will not start until the first question appears on your screen.

Virtual exam proctoring is being implemented to align with best practices across leading professional organizations and to further protect the value and credibility of what you’ve worked hard to achieve.

No, the content and structure of the exams remain unchanged. Virtual exam proctoring is focused solely on ensuring compliance with exam rules and fairness for all participants.

We recommend using this link to test your equipment at least 48 hours before your exam, reviewing all FAQ questions to make sure you meet the exam proctoring guidelines, as well as ensuring your testing environment is quiet, well-lit, and free from interruptions. 

You will need:

• A laptop or desktop computer (mobile and tablet devices are not supported)
• A web camera and microphone
• Required operating system—Windows 10 or 11, or the latest two releases of MacOS
• A supported browser—latest versions of Chrome, Edge, or Firefox 

We recommend testing your equipment at least 48 hours before your exam. If you are a MacOS user and unsure if your settings are enabled correctly, go here for steps on how to enable screensharing.

If your company’s firewall is blocking your exam from launching, please try to launch your exam from a personal laptop or desktop.

If you encounter technical problems during your exam, The Institutes’ Customer Success team is available to assist Monday-Friday, 8 a.m.-6 p.m. EST. We also recommend testing your setup well in advance to minimize potential issues.

Yes. All recordings are handled by Talview in compliance with international data protection standards, including GDPR. You can learn more about Talview’s data security here.

Your face and your screen will be included in the recording. The information captured from the exam is stored in a separate database and follows the Talview privacy policy, which adheres to all GDPR and state regulations. You will not be asked to show your ID and your name, email address, address, company, and billing information is not shared with Talview.

Virtual exam proctoring is a requirement to maintain exam integrity, and you cannot opt out of being recorded.

You will be asked to consent to the recording prior to starting your exam and you must share your whole screen when prompted. If you select to share only one browser tab, you will be unable to launch your exam. Once you launch your exam, the recording will start and will end when you exit your browser or click to end the exam.

Special accommodations will still be provided and the process to request accommodations remains the same. Please review the general exam FAQ for details on how to request accommodations.

Yes, you can speak out loud or read questions during the exam to help you better understand or process a question.

You may use a basic calculator or a business/financial calculator as long as it is not programmable, does not have alphabetic keys, and is not capable of storing words. You may not use the calculator on your phone or computer.

Yes, you can use scratch paper to write down notes or math problems during the exam. In accordance with the affidavit that you sign prior to starting your exam, you are prohibited from using study notes, course materials, websites, phones, and AI tools during your exam. You can view the full affidavit here.

You will be able to complete your exam and will receive your grade immediately after completion, just as you do now. If abnormalities are detected, just as was done prior to virtual proctoring, a member of The Institutes Assessments team will review the recording and will reach out directly to you if further information is needed. AI is not making any decisions about the recordings. 

You will be able to complete your exam and will receive your grade immediately after completion, just as you do now. If abnormalities are detected, just as was done prior to virtual proctoring, a member of The Institutes Assessments team will review the recording and will reach out directly to you if further information is needed. AI is not making any decisions about the recordings. 

If you have multiple monitors, you’ll need to select and use only one for the exam recording. This monitor must have a webcam and be the one where you’ll take the exam, and you should not have any other browser open during the exam.

Yes, virtual exam proctoring is still required, even if live proctoring is required for state CE.

A live proctor will still be required for exams that are submitted for state CE credit in addition to the virtual proctoring.

Please email our Customer Success team at CustomerSuccess@TheInstitutes.org or call (800) 644-2101 to discuss. 

Your live proctor will check your ID if your state requires in-person proctoring but the virtual proctoring option will not.