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AIC 304: Successfully Evaluating Property Claims

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AIC 304 will give you the skills you need to effectively value property and settle claims. From understanding the property claims environment to addressing the financial impacts of loss, this course will help you get better at your job and give you the skills you need to be ready for your next opportunity.


Skills You’ll Gain

checkmark Apply the claims handling process to a property claim so you can negotiate effectively

checkmark Handle claims resulting from fire, mold, and natural disasters to help customers rebuild

checkmark Understand commercial and personal property policies so you can apply them to a customer’s claim

checkmark Determine the appropriate method for valuing property so you can value it accurately

checkmark Empathetically communicate with property claimants to build trust with customers

checkmark Effectively settle a property claim so your customers know they’re in good hands

Ready-Made Career Skills:

  • Claims Handling
  • Claims Resolution
  • Claim Investigation
  • Negotiation
  • Insurance Claims
  • Property Claims
  • Valuation
  • Communication


Assignment 1:
Understanding the Property Claims Environment
25 minutes
Assignment 2:
Analyzing Property Coverages
60 minutes
Assignment 3:
Examining Common Causes of Property Loss
45 minutes
Assignment 4:
Addressing Financial Impacts of Loss
35 minutes
Assignment 5:
Handling Cargo and Construction Claims
30 minutes
Assignment 6:
Determining Claim Payments
40 minutes
Assignment 7:
Mastering Claim Settlement
30 minutes

Exam Prep Tools

AIC 304 comes with proven comprehensive study materials to help you take The Institutes Designations' exam with confidence: 

  • Printable Study Outline
  • Practice Quizzes
  • Simulated Exam
  • Discussion Boards
  • Flashcards

Try AIC 304 For Free!

Sample AIC 304 in just 20-35 minutes to make sure it’s the right fit for you. 



  1. Does this course give me credit toward The Institutes Designations?
    • Yes! AIC 304 is an elective course for the Associate in Claims (AIC) designation. It also gives you credit toward the Senior Professional Public Adjuster (SPPA®) designation. 
  2. How long does the course take? 
    • AIC 304 typically takes students 6-8 weeks to complete. 
  3. How is The Institutes Designations' exam structured? 
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions. 
  4. What’s included in my course materials? 
    • Your course materials include the online interactive course, printable study outline, flashcards, practice quizzes, relevant articles, and a simulated exam. 
  5. How do testing windows work? 
    • We offer The Institutes Designations' exams in 4 testing windows throughout the year. You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window. 
      • Quarter 1: January 15 – March 15 
      • Quarter 2: April 15 – June 15 
      • Quarter 3: July 15 – September 15 
      • Quarter 4: October 15 – December 15