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AIC 304: Successfully Evaluating Property Claims

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AIC 304 will give you the skills you need to effectively value property and settle claims. From understanding the property claims environment to addressing the financial impacts of loss, this course will help you get better at your job and give you the skills you need to be ready for your next opportunity.

Skills You’ll Gain

checkmark Apply the claims handling process to a property claim so you can negotiate effectively

checkmark Handle claims resulting from fire, mold, and natural disasters to help customers rebuild

checkmark Understand commercial and personal property policies so you can apply them to a customer’s claim

checkmark Determine the appropriate method for valuing property so you can value it accurately

checkmark Empathetically communicate with property claimants to build trust with customers

checkmark Effectively settle a property claim so your customers know they’re in good hands

Ready-Made Resume Skills:
  • Claims Handling
  • Claims Resolution
  • Claim Investigation
  • Negotiation
  • Insurance Claims
  • Property Claims
  • Valuation
  • Communication
Assignment 1:
Understanding the Property Claims Environment
25 minutes
Assignment 2:
Analyzing Property Coverages
60 minutes
Assignment 3:
Examining Common Causes of Property Loss
45 minutes
Assignment 4:
Addressing Financial Impacts of Loss
35 minutes
Assignment 5:
Handling Cargo and Construction Claims
30 minutes
Assignment 6:
Determining Claim Payments
40 minutes
Assignment 7:
Mastering Claim Settlement
30 minutes
Study Plan

Exam Prep Tools

AIC 304 comes with proven comprehensive study materials to help you ace your exam with confidence: 

  1. Printable Study Outline: Perfect for students who still appreciate paper and highlighters, the study outline provides a summary of the course content and review questions to help you test your knowledge of each assignment as you move through the course. 
  2. Practice Quizzes: Quickly see where your knowledge gaps are with online practice quizzes for each assignment and for the full course. And bonus – take them as many times as you want. 
  3. Simulated Exam: Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can only take once. It mimics the exam structure and level of questions you’ll find on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t.
  4. Discussion Boards: Better understand how key concepts apply to real-life, professional experiences by connecting, gaining tips, and sharing best practices with others in your field.
  5. Flashcards: Test yourself on key terms with flashcards to help you fit studying into your busy schedule. 

Try AIC 304 For Free!

Sample AIC 304 in just 20-35 minutes to make sure it’s the right fit for you. 



  1. Does this course give me credit toward a designation?
    • Yes! AIC 304 is an elective course for the Associate in Claims (AIC) designation. It also gives you credit toward the Senior Professional Public Adjuster (SPPA®) designation. 
  2. How long does the course take? 
    • AIC 304 typically takes students 6-8 weeks to complete. 
  3. How is the exam structured? 
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions. 
  4. What’s included in my course materials? 
    • Your course materials include the online interactive course, printable study outline, flashcards, practice quizzes, relevant articles, and a simulated exam. 
  5. How do testing windows work? 
    • We offer exams in 4 testing windows throughout the year. You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window. 
      • Quarter 1: January 15 – March 15 
      • Quarter 2: April 15 – June 15 
      • Quarter 3: July 15 – September 15 
      • Quarter 4: October 15 – December 15