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AIC 300: Claims in an Evolving World

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Our most popular course for claims professionals, AIC 300 provides a foundation for the necessary skills you’ll need to have a successful claims career in today’s world. From negotiating fair settlements to learning how to spot fraudulent behavior, this course will help you get better at your job and give you the skills you need to be ready for your next opportunity.


Skills You'll Gain

checkmark Negotiate fair settlements to get people back on their feet faster

checkmark Build trust with claimants to improve your company’s reputation

checkmark Settle claims successfully and accurately to secure client satisfaction

checkmark Effectively interview witnesses and experts to get the details you need

checkmark Build investigative skills to better spot fraudulent behavior

Ready-Made Career Skills:

  • Claims Handling
  • Claims Resolution
  • Claims Investigation
  • Interviewing
  • Negotiation
  • Data Analysis


Assignment 1:
The Evolving Role of the Claims Professional
25 Minutes
Assignment 2:
Assessing, Investigating, and Documenting Claims
40 Minutes
Assignment 3:
Making Final Claims Determinations
20 Minutes
Assignment 4:
Settling, Negotiating, and Litigating Claims
30 Minutes
Assignment 5:
Leveraging Claims Data
35 Minutes
Assignment 6:
Confronting Insurance Fraud
20 Minutes
Assignment 7:
Making Ethical Claims Decisions
30 Minutes

Exam Prep Tools

AIC 300 comes with proven comprehensive study materials to help you take The Institutes Designations' exam with confidence: 

  • Printable Study Outline
  • Practice Quizzes
  • Simulated Exam
  • Discussion Boards
  • Flashcards

Try AIC 300 For Free!

Sample AIC 300 in just 20-35 minutes to make sure it’s the right fit for you.



  1. Does this course give me credit toward The Institutes Designations?
    • Yes! AIC 300 is a core course for the Associate in Claims (AIC) designation. It also gives you credit toward the CPCU, Associate in Insurance (AINS), and Associate in Surplus Lines Insurance (ASLI) designations.
  2. How long does the course take?
    • AIC 300 typically takes students 6-8 weeks to complete.
  3. How is The Institutes Designations' exam structured?
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions.
  4. What’s included in my course materials?
    • Your course materials include the online interactive course, printable study outline, flashcards, practice quizzes, discussion boards, relevant articles, and a simulated exam.
  5. How do testing windows work?
    • We offer The Institutes Designations' exams in 4 testing windows throughout the year. You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
      • Quarter 1: January 15 – March 15
      • Quarter 2: April 15 – June 15
      • Quarter 3: July 15 – September 15
      • Quarter 4: October 15 – December 15