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AIC 300: Claims in an Evolving World

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Our most popular course for claims professionals, AIC 300 provides a foundation for the necessary skills you’ll need to have a successful claims career in today’s world. From negotiating fair settlements to learning how to spot fraudulent behavior, this course will help you get better at your job and give you the skills you need to be ready for your next opportunity.

Skills You'll Gain

 checkmark Negotiate fair settlements to get people back on their feet faster

 checkmark Build trust with claimants to improve your company’s reputation

 checkmark Settle claims successfully and accurately to secure client satisfaction

checkmark Effectively interview witnesses and experts to get the details you need

checkmark Build investigative skills to better spot fraudulent behavior

Ready-Made Resume Skills:
  • Claims Handling
  • Claims Resolution
  • Claims Investigation
  • Interviewing
  • Negotiation
  • Data Analysis
Assignment 1:
The Evolving Role of the Claims Professional
25 minutes
Assignment 2:
Assessing, Investigating, and Documenting Claims
40 minutes
Assignment 3:
Making Final Claims Determinations
20 minutes
Assignment 4:
Settling, Negotiating, and Litigating Claims
30 minutes
Assignment 5:
Leveraging Claims Data
35 minutes
Assignment 6:
Confronting Insurance Fraud
20 minutes
Assignment 7:
Making Ethical Claims Decisions
30 minutes
Study Plan

Exam Prep Tools

AIC 300 comes with proven comprehensive study materials to help you ace your exam with confidence: 

  1. Printable Study Outline: Perfect for students who still appreciate paper and highlighters, the study outline provides a summary of the course content and review questions to help you test your knowledge of each assignment as you move through the course.
  2. Practice Quizzes: Quickly see where your knowledge gaps are with online practice quizzes for each assignment and for the full course. And bonus – take them as many times as you want.
  3. Simulated Exam: Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can only take once. It mimics the exam structure and level of questions you’ll find on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t.
  4. Discussion Boards: Better understand how key concepts apply to real-life, professional experiences by connecting, gaining tips, and sharing best practices with others in your field.
  5. Flashcards: Test yourself on key terms with flashcards to help you fit studying into your busy schedule.


Try AIC 300 For Free!

Sample AIC 300 in just 20-35 minutes to make sure it’s the right fit for you.



  1. Does this course give me credit toward a designation?
    • Yes! AIC 300 is a core course for the Associate in Claims (AIC) designation. It also gives you credit toward the CPCU, Associate in Insurance (AINS), and Associate in Surplus Lines Insurance (ASLI) designations.
  2. How long does the course take?
    • AIC 300 typically takes students 6-8 weeks to complete.
  3. How is the exam structured?
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions.
  4. What’s included in my course materials?
    • Your course materials include the online interactive course, printable study outline, flashcards, practice quizzes, discussion boards, relevant articles, and a simulated exam.
  5. How do testing windows work?
    • We offer exams in 4 testing windows throughout the year. You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
      • Quarter 1: January 15 – March 15
      • Quarter 2: April 15 – June 15
      • Quarter 3: July 15 – September 15
      • Quarter 4: October 15 – December 15