Your Journey Starts Here
Take your career further by deepening your knowledge of insurance products and building your client-centric skillset. Achieve these goals and more as you earn Micro-Certs and The Institutes Designations Accredited Customer Service Representative™ (ACSR™). Plus, do it all in as little as 25 minutes a day!
Check out ACSR for Free!
Want to take ACSR out for a test drive? We offer a free micro-course that includes an assignment from ACSR 321. Complete this free micro-course in as little as 25 minutes!
Online ACSR Micro-Course
Free Micro-Course
Online ACSR Micro-Course
- Topics
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- Understand policy management, claims, and accounting to support transactions
- Transform client-centric service into a mission
- Exceed client expectations to gain trust and loyalty
- Average Completion Time
- 25-40 Minutes
Earn Your ACSR in as Little as 25 Minutes a Day!
Earning your ACSR takes as little as 25 minutes a day. ACSR course and Micro-Cert assignments include video lessons, interactive activities, quizzes, and flashcards that you can complete individually in as little as 5 minutes or complete a full assignment in as little as 25 minutes.
How You’ll Earn Your ACSR
ACSR courses and Micro-Certs are full of practical lessons built for the real world in convenient modules.
Each on-demand course assignment is made up of modules as short as 5 minutes allowing you to complete assignments in as little as 25 minutes. In addition, learn tips, secrets, and gain advice in special video segments featuring your peers. Complete your ACSR courses with a virtual course exam that you complete at the time and place that works for you.
Course and Micro-Cert modules include:
- Video segments featuring your peers
- Quizzes
- Interactive Activities
- Flashcards
- Simulated Exam Prep
Earning Your Accredited Customer Service Representative™ (ACSR)
Build skills you’ll apply immediately as you earn your ACSR.
Program highlights:
- 2 courses, 3 Micro-Certs, plus ethics
- 4-6 months to complete
- 100% online courses
- Virtual exams for all courses
- Mailed diploma upon program completion
- Digital badge upon program completion
Earn you ACSR after completing two focused courses, three Micro-Certs, and an ethics course.
Two Focused Core Courses:
Select Three Micro-Certs
- M-AB 123 Understanding Supplemental Personal Lines
- M-AB 131 Examining Workers Compensation Coverage
- M-AB 132 Understanding P&C Ratemaking and Pricing
- M-AB 133 Excelling at Account Management
- M-AB 134 Exploring Today’s Risk Management and Insurance Landscape
- M-AB 135 Closing Business Income Coverage Gaps
One Free Ethics Course
- Exceed client expectations to gain trust and loyalty
- Understand the levels of client expectations and methods to exceed those expectations
- Develop strong skills for each communication channel
- Recognize and minimize agency errors and omissions
- Explore personal coverage including property, liability, and auto
- Answer questions around commercial coverage options
- Uncover and close coverage gaps
Your Next Steps
We recommend starting your studies with ACSR 321 Becoming a Successful ACSR
What You Need to Know About Continuing Education Credits
The new ACSR course and Micro-Cert exams are in the process of being filed for CE credit. You can sign up for any ACSR course or Micro-Cert now, start studying, and prepare for your exam. If you will want to earn CE credits for passing your course or Micro-Cert exam do not take the exam prior to the exam being approved in your state.
If you will want to request CE credits for passing your ACSR course or Micro-Cert exam, let us know here and we will contact you when the exam for the course or Micro-Cert you selected is approved for CE in your state.
You can also monitor the status of your selected course exam on our website.
You have questions, we have answers:
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Does earning the ACSR designation give me credit towards other designations from The Institutes Designations?
Yes! After earning the ACSR, you may have earned credit towards:
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Do the courses in the ACSR program earn CE credit?
ACSR core courses and Micro-Certs are approved for credit in most states. Verify individual state credit and exam requirements prior to enrollment.
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Tell me about The Institutes Designations' exam windows and what is the best strategy to selecting a window.
Each exam window is open for 60 days. You may take your exam anytime during that time period.
We recommend you create a study plan to complete the course work first, then add two to three weeks for review and to complete the practice exam to be confident you are prepared. After creating this schedule, you should be able to select your exam window. If your projected completion date falls between exam windows, we recommend selecting the next exam window to not rush your studies.
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Can I take a sample course before enrolling in a full course?
Yes! If you would like to preview an ACSR course, we offer a micro-course that includes an assignment from ACSR 321. The ACSR micro-course can be completed in approximately 30 minutes.
Learn more and sign up for your ACSR micro-course here.
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I am not sure I’m ready for a designation-level course, are there other options or programs at The Institutes for me?
Absolutely. The Institutes is home to a variety of options including Micro-Certs, topic courses, market specialization courses, continuing education courses, employee benefits courses and certificates, and a Producer Accelerator program.
We want to help you succeed!
If you have questions give us a call or send us an email.
Email: CustomerSuccess@TheInstitutes.org
U.S. and Canada: (800) 644-2101
Outside the U.S.: (610) 644-2100