Try the AIO Designation for Free
Sample the all-new AIO with this 30–45-minute free sample course to make sure it’s right for you.
Try the AIO Designation for Free
Free Sample Course
AIO Sample Course
- Topics
-
- Understanding the Customer
- Providing Quality Service
- Exceeding Service Expectations
- Retaining Customers to Drive Profitability
- Building Superior Customer Service Skills
- Average Completion Time
- 30-45 Minutes
Gain On-the-Job Skills
See what skills you’ll gain from the all-new Associate in Insurance Operations (AIO) designation.
What You'll Gain with AIO
- Gain a more complete understanding of how insurance rates are established to help you understand and interpret underwriting decisions.
- Develop your critical-thinking skills so you can solve client challenges and drive greater value for your organization.
- Build working relationships with internal and external stakeholders to better achieve client objectives and strengthen collaboration across teams.
- Streamline your efforts and better prepare commercial account submissions to ensure thorough and complete client transactions.
Score Higher with Exam Prep Tools
Learn more about the proven exam prep materials included in your course.
Score Higher with Our Exam Prep Materials
Printable Study Outline
Perfect for taking notes, the printable study outline has key points for each assignment and review questions (and answers!) to help you test your knowledge as you move through the course.
Practice Quizzes & QuizMe App
Quickly identify knowledge gaps with online practice quizzes for each assignment and the full course. Take them as many times as you need to reinforce your learning. Plus, with the QuizMe app, you can access your quizzes anytime, anywhere.
Simulated Exam
Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can take only once. It mimics the exam structure and level of questions you’ll find on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t.
Discussion Boards
Better understand how concepts you’re learning apply to real-life, professional experiences by connecting, gaining tips, and sharing best practices with other individuals in your field.
Flashcards
Test yourself on key terms with flashcards that help you fit studying into your busy schedule.
AIO at a Glance
Gain skills you can use right away with the AIO designation.
Program details include:
- 3 courses, plus ethics
- 3-6 months to complete
- 100% online courses
- Virtual exams for all courses
- Mailed diploma and digital badge upon completion
Ready-Made Career Skills
- Critical Thinking
- Analytical Skills
- Claims
- Underwriting
- Property-Casualty Insurance
- Insurance Policies
- Communication
- Teamwork
- Customer Service
Build your foundation in insurance operations with three focused courses designed to equip you with the skills to manage claims, deliver exceptional client service, and solve problems efficiently:
- AINS 101: Increasing Your Insurance IQ
- AIO 101: Understanding Claims and Underwriting Fundamentals
- AIO 102: Navigating Insurance Policy Administration
Ethical Decision Making in Risk and Insurance is a free course that’s required for all designations, including AIO.
- Settle claims successfully and accurately so you can ensure client satisfaction and enhance your client’s reputation.
- Better understand underwriting outcomes and claims processes so you can more accurately review and process applications, claims submissions, and other key documents.
- Communicate clearly and effectively to improve client satisfaction by enhancing overall response times and issue resolution.
- Streamline your efforts and better prepare commercial account submissions to ensure thorough and complete client transactions.
- Quickly navigate an insurance policy and determine whether the insurer is responsible for covering a loss.
You’ll earn a digital badge for completing the AIO designation to help you show off your achievement with pride. You can post it on your social media channels or add it to your email signature to show your manager and peers that you've mastered the top skills employers are looking for in the evolving world of risk management and insurance.
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