Customer Service
Thrive in your current role and position yourself for future career advancement. Get the tools and skills you need to be a better resource for your customers and stand out in your job.
Move forward with confidence
You have the drive. We have the courses, tools and resources you need to master customer service while preparing for your next big opportunity. The Institutes can help you advance on your path to success.
3.8k students per year are employed in customer service roles and are actively participating in risk management and insurance education from The Institutes.
82% of program completers believe Institutes designations added value to their current role.
77% of students said that earning their designation has helped them achieve their career goals.
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Customer Service
Professionals
Associate in General Insurance
Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.
Successful Starts for CSRs
Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.
Accredited Customer Service Representative-Commercial Lines
Increase value to your agency and maximize profit for commercial customers by identifying areas of potential risk, and apply problem-solving solutions customized to their goals. Acquire a strong understanding of exposure and commercial coverages including property, liability, and automobile.
Successful Starts for CSRs
Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.
Introduction to Risk Management and Insurance
Confidently serve your customers with an understanding of basic risk management and insurance principles. Build a foundation in insurance functions and regulation, the risk management process, and the claims and underwriting decision processes.
Associate in General Insurance
Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.
Accredited Customer Service Representative-Commercial Lines
Increase value to your agency and maximize profit for commercial customers by identifying areas of potential risk, and apply problem-solving solutions customized to their goals. Acquire a strong understanding of exposure and commercial coverages including property, liability, and automobile.
CPCU
Gain confidence and make better business decisions through a broad understanding of risk management and insurance. Armed with enhanced knowledge of what drives risk and insurance dynamics, you'll be well positioned to collaborate with colleagues and clients to drive results.
Associate in Insurance Services
Learn the continuous improvement principles that will help you attract new clients while retaining current customers. Customize the program to meet your specific technical insurance knowledge needs by selecting from the program's several completion options.
CPCU
Gain confidence and make better business decisions through a broad understanding of risk management and insurance. Armed with enhanced knowledge of what drives risk and insurance dynamics, you'll be well positioned to collaborate with colleagues and clients to drive results.
Accredited Customer Service Representative-Commercial Lines
Increase value to your agency and maximize profit for commercial customers by identifying areas of potential risk, and apply problem-solving solutions customized to their goals. Acquire a strong understanding of exposure and commercial coverages including property, liability, and automobile.
Executive Education
Stimulate strategic leadership thinking focused on risk management and insurance with The Institutes’ Executive Education at the University of Virginia Darden School of Business.
“The Institutes courses provided me with a better understanding of the insurance world as a whole and have helped prepare me for my future as an insurance professional.”
Meg Griffith CPCU, AU-M Client Outcome Specialist
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Insurance Essentials
Gain a basic understanding of risk management and insurance concepts. Master key terms and definitions, understand the different types of insurance, and learn how insurance affects society and the economy.
Associate in Personal Insurance
Stand out among your peers by developing a thorough understanding of personal property and liability insurance with a focus on the personal lines business.