Sample Our Customer Service Content With Topic Courses or Our Free Mini-Courses!
Learn more about customer service by checking out one of the topic courses or free mini-courses, which sample our top customer service designations' course materials.
Online AINS Micro-Course
.Try AINS for free and learn why insurance exists, how the industry is evolving, and why it's so important for families and organizations.
Introduction to Risk Management and Insurance
.Confidently serve your customers with an understanding of basic risk management and insurance principles. Build a foundation in insurance functions and regulation, the risk management process, and the claims and underwriting decision processes.
Captive Insurance Fundamentals
.Elevate your knowledge of captive insurance from a global perspective. Meet your client’s needs and learn the basic captive insurance terminology and concepts, including how to form and operate a captive insurer.
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Customer Service
Professionals
Associate in Insurance
Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.
Successful Starts for CSRs
Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.
Accredited Customer Service Representative
Take your career further by deepening your knowledge of insurance products and building your client-centric skillset.
Successful Starts for CSRs
Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.
Introduction to Risk Management and Insurance
Confidently serve your customers with an understanding of basic risk management and insurance principles. Build a foundation in insurance functions and regulation, the risk management process, and the claims and underwriting decision processes.
Associate in Insurance
Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.
Accredited Customer Service Representative
Take your career further by deepening your knowledge of insurance products and building your client-centric skillset.
CPCU
Gain confidence and make better business decisions through a broad understanding of the relevant and emerging concepts in risk management and today’s insurance landscape. Drive results and enhance your credibility through strong knowledge of coverage applications, various risk transfer tools, data analysis, and more.
Associate in Insurance Services
Learn the continuous improvement principles that will help you attract new clients while retaining current customers. Customize the program to meet your specific technical insurance knowledge needs by selecting from the program's several completion options.
CPCU
Gain confidence and make better business decisions through a broad understanding of the relevant and emerging concepts in risk management and today’s insurance landscape. Drive results and enhance your credibility through strong knowledge of coverage applications, various risk transfer tools, data analysis, and more.
Accredited Customer Service Representative
Take your career further by deepening your knowledge of insurance products and building your client-centric skillset.
Executive Education
Stimulate strategic leadership thinking focused on risk management and insurance with The Institutes Designations Executive Education program at the University of Virginia Darden School of Business.
“The Institutes courses provided me with a better understanding of the insurance world as a whole and have helped prepare me for my future as an insurance professional.”
Meg Griffith CPCU, AU-M Client Outcome Specialist
You might also be interested in
Insurance Essentials
.Gain a basic understanding of risk management and insurance concepts. Learn key terms and definitions, understand the different types of insurance, and explore how insurance affects society and the economy.
Associate in Personal Insurance
.Learn how to evaluate and underwrite personal lines risks and develop effective underwriting strategies.
Move forward with confidence
You have the drive. We have the courses, tools and resources you need to master customer service while preparing for your next big opportunity. The Institutes can help you advance on your path to success.
3.8k students per year are employed in customer service roles and are actively participating in risk management and insurance education from The Institutes.
82% of program completers believe Institutes designations added value to their current role.
77% of students said that earning their designation has helped them achieve their career goals.