Move forward with confidence
You have the drive. We have the courses, tools and resources you need to master customer service while preparing for your next big opportunity. The Institutes can help you advance on your path to success.
3.8k students per year are employed in customer service roles and are actively participating in risk management and insurance education from The Institutes.
82% of program completers believe Institutes designations added value to their current role.
77% of students said that earning their designation has helped them achieve their career goals.
Show me solutions for
Customer Service
Professionals
Associate in Insurance
Quickly master the basics of insurance, and understand how different insurer functions work together to create, deliver and support products, and how your role fits in. Learn more about the Associate in Insurance (AINS), or get started now! Order your course materials and exams below.
Successful Starts for CSRs
Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.
Accredited Customer Service Representative-Commercial Lines
Increase value to your agency and maximize profit for commercial customers by identifying areas of potential risk, and apply problem-solving solutions customized to their goals. Acquire a strong understanding of exposure and commercial coverages including property, liability, and automobile.
Successful Starts for CSRs
Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.
Introduction to Risk Management and Insurance
Confidently serve your customers with an understanding of basic risk management and insurance principles. Build a foundation in insurance functions and regulation, the risk management process, and the claims and underwriting decision processes.
Associate in Insurance
Quickly master the basics of insurance, and understand how different insurer functions work together to create, deliver and support products, and how your role fits in. Learn more about the Associate in Insurance (AINS), or get started now! Order your course materials and exams below.
Accredited Customer Service Representative-Commercial Lines
Increase value to your agency and maximize profit for commercial customers by identifying areas of potential risk, and apply problem-solving solutions customized to their goals. Acquire a strong understanding of exposure and commercial coverages including property, liability, and automobile.
CPCU
Gain professional confidence and a high-level understanding of underwriting, claims, finance, and risk, while earning the most trusted credential in risk management and insurance. Learn more about the CPCU, or get started now! Order your course materials and exams below.
Associate in Insurance Services
Improve your productivity and efficiency while learning how to identify and improve key business processes. Earn your AIS™ with one more course after completing other designations. Learn more about the Associate in Insurance Services (AIS), or get started now! Order your course materials and exams below.
CPCU
Gain professional confidence and a high-level understanding of underwriting, claims, finance, and risk, while earning the most trusted credential in risk management and insurance. Learn more about the CPCU, or get started now! Order your course materials and exams below.
Accredited Customer Service Representative-Commercial Lines
Increase value to your agency and maximize profit for commercial customers by identifying areas of potential risk, and apply problem-solving solutions customized to their goals. Acquire a strong understanding of exposure and commercial coverages including property, liability, and automobile.
Executive Education
Stimulate strategic leadership thinking focused on risk management and insurance with The Institutes’ Executive Education at the University of Virginia Darden School of Business.
“The Institutes courses provided me with a better understanding of the insurance world as a whole and have helped prepare me for my future as an insurance professional.”
Meg Griffith CPCU, AU-M Client Outcome Specialist
You might also be interested in
Insurance Essentials
.Gain a basic understanding of risk management and insurance concepts. Learn key terms and definitions, understand the different types of insurance, and explore how insurance affects society and the economy.
Associate in Personal Insurance
.Expand your knowledge of and skills in personal insurance underwriting principles, coverages, marketing practices, exposure analysis, and personal lines profitability. Learn more about the Associate in Personal Insurance (API), or get started now! Order your course materials and exams below.