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AIC 301: Expanding Your Claims Perspective

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AIC 301 will give you the skills you need to negotiate fair settlements for customers while ensuring good faith claims handling. From learning how to apply the insurance contract to resolving claims disputes, this course will help you get better at your job and give you the skills you need to be ready for your next opportunity.


Skills You’ll Gain

checkmark Effectively apply an insurance policy to a claim so claimants get a fair settlement

checkmark Confidently explain how coverage applies to a claim to set customer expectations from the start

checkmark Understand who is legally responsible for damage and injuries to accurately settle a claim

checkmark Resolve claims disputes outside of court to eliminate extra time and expenses

checkmark Clearly communicate with legal professionals to keep the claims process moving

Ready-Made Career Skills:

  • Claims Handling
  • Claims Resolution
  • Claim Investigation
  • Negotiation
  • Insurance Claims
  • Insurance Law
  • Communication


Assignment 1:
Understanding the Basics of Contracts
60 minutes
Assignment 2:
Applying the Insurance Contract
60 minutes
Assignment 3:
How Property and Commercial Law Applies to Claims
60 minutes
Assignment 4:
Understanding Tort Law and Liability Claims
50 minutes
Assignment 5:
How Tort Law Affects Claim Settlements
30 minutes
Assignment 6:
Resolving Claims Disputes
25 minutes

Exam Prep Tools

AIC 301 comes with proven comprehensive study materials to help you take The Institutes Designations' exam with confidence: 

  • Printable Study Outline
  • Practice Quizzes
  • Simulated Exam
  • Discussion Boards
  • Flashcards

Try AIC 301 For Free!

Sample AIC 301 in just 45-60 minutes to make sure it’s the right fit for you. 



  1. Does this course give me credit toward The Institutes Designations? 
    • Yes! AIC 301 is a core course for the Associate in Claims (AIC) designation. Also, passing CPCU 530: Navigating the Legal Landscape of Insurance earns credit toward AIC 301.
  2. How long does the course take? 
    • AIC 301 typically takes students 6-8 weeks to complete. 
  3. How is The Institutes Designations' exam structured? 
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions. 
  4. What’s included in my course materials? 
    • Your course materials include the online interactive course, printable study outline, flashcards, practice quizzes, discussion boards, relevant articles, and a simulated exam. 
  5. How do testing windows work? 
    • We offer The Institutes Designations' exams in 4 testing windows throughout the year. You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window. 
      • Quarter 1: January 15 – March 15 
      • Quarter 2: April 15 – June 15 
      • Quarter 3: July 15 – September 15
      • Quarter 4: October 15 – December 15