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AIO 102: Navigating Insurance Policy Administration

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Overview Skills You’ll Gain Exam Prep Tools FAQs
Overview

Overview

Gain the in-demand skills that employers are looking for so you can better support your organization and your clients. Through this course, you will learn how to increase efficiencies in insurance policy processing, assist in more accurate premium calculations with insight into pricing models and forecasting, and strengthen collaboration with key stakeholders through clear and decisive communication.

Skills You’ll Gain

checkmark Streamline your efforts and better prepare commercial account submissions to ensure thorough and complete client transactions.

checkmark Build working relationships with internal and external stakeholders to better achieve client objectives and strengthen collaboration across teams.

checkmark Ensure new and existing policies are clear and accurate to help prevent costly oversights.

checkmark Communicate clearly and effectively to improve client satisfaction by enhancing overall response times and issue resolution.

Ready-Made Career Skills:

  • Insurance Policies
  • Customer Service
  • Property and Casualty Insurance
  • Communication
  • Teamwork
  • Cross-Organization Collaboration

Assignments

Assignment 1:
Preparing Commercial Account Submissions
40 Minutes
Assignment 2:
Connecting With Insurers
20 Minutes
Assignment 3:
Collaborating With Agencies
15 Minutes
Assignment 4:
Working With a New Policy
30 Minutes
Assignment 5:
Renewing the Policy
20 Minutes
Assignment 6:
Pricing and Forecasting
40 Minutes
Assignment 7:
Servicing Customer Accounts
40 Minutes
Assignment 8:
Providing Quality Customer Service
25 Minutes
Assignment 9:
Building Working Relationships
20 Minutes
Assignment 10:
Enhancing Professional Communication
30 Minutes
Study Plan

Exam Prep Tools

AIO 102 comes with proven, comprehensive study materials to help you take The Institutes Designations' exam with confidence:

  1. Printable Study Outline: Perfect for taking notes, the printable study outline has key points for each assignment and review questions (and answers!) to help you test your knowledge as you move through the course.
  2. QuizMe App: A flexible and convenient way for you to assess your understanding anytime, anywhere.
  3. Practice Quizzes: Quickly see where your knowledge gaps are with online practice quizzes for each assignment and for the full course. Plus, you can take them as many times as you want.
  4. Simulated Exam: Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can take only once. It mimics the exam structure and level of questions you’ll find on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t.
  5. Discussion Boards: Understand how concepts you're learning apply to real-life, professional experiences by connecting, gaining tips, and sharing best practices with other individuals in your field.
  6. Flashcards: Test yourself on key terms with printable flashcards to help you fit studying into your busy schedule. 

Try AIO For Free!

Sample the new AIO in just 30-45 minutes to make sure it's the right fit for you!

FAQ

FAQs

  1. Does this course give me credit toward The Institutes Designations?
    • Yes! AIO 102 gives you credit toward the Associate in Insurance Operations (AIO) designation.
  2. How long does the course take?
    • AIO 102 typically takes students 6-9 hours to complete. 
  3. How is The Institutes Designations' exam structured?
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions.
  4. What’s included in my course materials?
    • Course materials include the online course, printable study outline, QuizMe app, practice quizzes, flashcards, discussion boards, and a simulated exam.
  5. How do testing windows work?
    • We offer The Institutes Designations' exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
      • Quarter 1: January 15 – March 15
      • Quarter 2: April 15 – June 15
      • Quarter 3: July 15 – September 15
      • Quarter 4: October 15 – December 15

*Exam windows that close on a weekend will be extended to the following business day. 

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