Course offered by
The Institutes Knowledge Group
AIO 101: Understanding Claims and Underwriting Fundamentals
Overview
Gain the in-demand skills that employers are looking for so you can better support your organization and your clients. Through this course, you will learn the basics of claims and underwriting, and where they fit in the insurance value chain, so you can more clearly explain insurance decisions, increase collaboration across teams, and provide more informed administrative support for your clients.
Skills You’ll Gain
Settle claims successfully and accurately so you can ensure client satisfaction and enhance your client’s reputation.
Develop your critical-thinking skills so you can solve client challenges and drive greater value for your organization.
Gain a more complete understanding of how insurance rates are established to help you understand and interpret underwriting decisions.
Better understand underwriting outcomes and claims processes so you can more accurately review and process applications, claims submissions, and other key documents.
Ready-Made Career Skills:
- Critical Thinking
- Analytical Skills
- Claims
- Claims Processing
- Underwriting
- Property and Casualty Insurance
Assignments
Exam Prep Tools
This course comes with proven, comprehensive study materials to help you take The Institutes Designations’ exam with confidence:
- Interactive Online Course: Learn at your own pace through a structured learning experience and modules featuring animations, video, question/answer scenarios, and more.
- Mobile App: A flexible and convenient way for you to assess your understanding anytime, anywhere.
- Practice Questions: Test your understanding throughout the course with knowledge checks and exam practice questions designed to reinforce key concepts, identify areas for review, and help you prepare with confidence.
- Simulated Exam: Strengthen your readiness using a timed exam that mirrors the structure and difficulty of the actual exam. Students who complete the simulated exam pass at higher rates than those who don't.
- Study Outlines: Reinforce your learning with study outlines designed to help you take notes and review the material as you progress through the course, with the option to print.
- Resources: Take advantage of optional learning resources to reinforce your understanding and support your personal study routine.
Try AIO For Free!
AIO Sample Course
- Topics
-
- Understanding the Customer
- Providing Quality Service
- Exceeding Service Expectations
- Retaining Customers to Drive Profitability
- Building Superior Customer Service Skills
- Average Completion Time
- 30-45 Minutes
FAQs
- Does this course give me credit toward The Institutes Designations?
- Yes! AIO 101 gives you credit toward the Associate in Insurance Operations (AIO) designation.
- How long does the course take?
- AIO 101 typically takes students 6-9 hours to complete.
- How is The Institutes Designations' exam structured?
- Virtual exams are timed. You will have 65 minutes to complete 50 questions.
- How do testing windows work?
- We offer The Institutes Designations' exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
- Quarter 1: January 15 – March 15
- Quarter 2: April 15 – June 15
- Quarter 3: July 15 – September 15
- Quarter 4: October 15 – December 15
- We offer The Institutes Designations' exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
*Exam windows that close on a weekend will be extended to the following business day.