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AIO 101: Understanding Claims and Underwriting Fundamentals

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Overview Skills You’ll Gain Exam Prep Tools FAQs
Overview

Overview

Gain the in-demand skills that employers are looking for so you can better support your organization and your clients. Through this course, you will learn the basics of claims and underwriting, and where they fit in the insurance value chain, so you can more clearly explain insurance decisions, increase collaboration across teams, and provide more informed administrative support for your clients.

Skills You’ll Gain

checkmark Settle claims successfully and accurately so you can ensure client satisfaction and enhance your client’s reputation.

checkmark Develop your critical-thinking skills so you can solve client challenges and drive greater value for your organization.

checkmark Gain a more complete understanding of how insurance rates are established to help you understand and interpret underwriting decisions.

checkmark Better understand underwriting outcomes and claims processes so you can more accurately review and process applications, claims submissions, and other key documents.

Ready-Made Career Skills:

  • Critical Thinking
  • Analytical Skills
  • Claims
  • Claims Processing
  • Underwriting
  • Property and Casualty Insurance

Assignments

Assignment 1:
The Claims Link in the Insurance Value Chain
15 Minutes
Assignment 2:
Measuring Claims Success
15 Minutes
Assignment 3:
Key Moments in a Claim’s Journey
20 Minutes
Assignment 4:
Common Types of Claims
20 Minutes
Assignment 5:
The Underwriting Link in the Insurance Value Chain
15 Minutes
Assignment 6:
Measuring Underwriting Success
10 Minutes
Assignment 7:
Key Factors in the Underwriting Process
15 Minutes
Assignment 8:
The Evolution of Claims and Underwriting
30 Minutes
Study Plan

Exam Prep Tools

AIO 101 comes with proven, comprehensive study materials to help you take The Institutes Designations' exam with confidence:

  1. Printable Study Outline: Perfect for taking notes, the printable study outline has key points for each assignment and review questions (and answers!) to help you test your knowledge as you move through the course.
  2. QuizMe App: A flexible and convenient way for you to assess your understanding anytime, anywhere.
  3. Practice Quizzes: Quickly see where your knowledge gaps are with online practice quizzes for each assignment and for the full course. Plus, you can take them as many times as you want.
  4. Simulated Exam: Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can take only once. It mimics the exam structure and level of questions you’ll find on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t.
  5. Discussion Boards: Understand how concepts you're learning apply to real-life, professional experiences by connecting, gaining tips, and sharing best practices with other individuals in your field.
  6. Flashcards: Test yourself on key terms with printable flashcards to help you fit studying into your busy schedule. 

Try AIO For Free!

Sample the new AIO in just 30-45 minutes to make sure it's the right fit for you!

FAQ

FAQs

  1. Does this course give me credit toward The Institutes Designations?
    • Yes! AIO 101 gives you credit toward the Associate in Insurance Operations (AIO) designation.
  2. How long does the course take?
    • AIO 101 typically takes students 6-9 hours to complete. 
  3. How is The Institutes Designations' exam structured?
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions.
  4. What’s included in my course materials?
    • Course materials include the online course, printable study outline, QuizMe app, practice quizzes, flashcards, discussion boards, and a simulated exam.
  5. How do testing windows work?
    • We offer The Institutes Designations' exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
      • Quarter 1: January 15 – March 15
      • Quarter 2: April 15 – June 15
      • Quarter 3: July 15 – September 15
      • Quarter 4: October 15 – December 15

*Exam windows that close on a weekend will be extended to the following business day.