Course offered by
The Institutes Knowledge Group
ACSR 321: Becoming a Successful CSR
Overview
Anticipate client expectations, master methods to exceed them, and understand how your superior service grows revenue. Sharpen communication skills and apply best practices when selecting modes of communication. Minimize errors and omissions and process claims properly.
Assignments
Exam Prep Tools
ACSR 321 comes with proven comprehensive study materials to help you take The Institutes Designations' exam with confidence:
- Printable Study Outline
The study outline provides a summary of the course content and review questions to help you test your knowledge of each assignment as you move through the course. - Practice Quizzes
Quickly see where your knowledge gaps are with online practice quizzes for each assignment and for the full course. And bonus – take them as many times as you want. - Simulated Exam
Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can only take once. It mimics the exam structure and level of questions you’ll find on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t. - Discussion Boards
Better understand how key concepts apply to real-life, professional experiences by connecting, gaining tips, and sharing best practices with others in your field. - Flashcards
Test yourself on key terms with flashcards to help you fit studying into your busy schedule.
FAQ
You've got questions, we've got answers:
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Does this course give me credit toward The Institutes Designations?
Yes! ACSR 321 is a core course for the Accredited Customer Service Representative™ (ACSR™) designation.
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How long does the course take?
ACSR 321 typically takes students 4-6 weeks to complete.
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What’s included in my course materials?
Your course materials include the online interactive course, printable study outline, flashcards, practice quizzes, discussion boards, relevant articles, and a simulated exam.
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How is The Institutes Designations' virtual exam structured?
Virtual exams are timed. You will have 65 minutes to complete 50 questions.
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Do the courses in the ACSR program earn CE credit?
The new ACSR course and Micro-Cert exams are in the process of being filed for CE credit. You can sign up for any ACSR course or Micro-Cert now, start studying, and prepare for your exam. If you will want to earn CE credits for passing your course or Micro-Cert exam do not take the exam prior to the exam being approved in your state.
If you will want to request CE credits for passing your ACSR course or Micro-Cert exam, let us know here and we will contact you when the exam for the course or Micro-Cert you selected is approved for CE in your state.
You can also monitor the status of your selected course exam on our website.
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Tell me about The Institutes Designations' exam windows and what is the best strategy to selecting a window.
Each exam window is open for 60 days. You may take your exam anytime during that time period.
We recommend you create a study plan to complete the course work first, then add two to three weeks for review and to complete the practice exam to be confident you are prepared. After creating this schedule, you should be able to select your exam window. If your projected completion date falls between exam windows, we recommend selecting the next exam window to not rush your studies.
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Are there study groups or online classes available for courses in the ACSR program?
For select designations and courses, instructor-led classes are available both in-person and online.
Find out if this designation has classes available near you.
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I am not sure I’m ready for a designation-level course, are there other options or programs at The Institutes for me?
Absolutely. The Institutes is home to a variety of options including Micro-Certs, topic courses, market specialization courses, continuing education courses, employee benefits courses and certificates, and a Producer Accelerator program.