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Just Doing My Job? Ethical Risks Hidden in Everyday Insurance Decisions

“Just doing my job” can become an ethical blind spot. Explore how familiar job personas, including the advocate, closer, fraud hunter, company loyalist, customer pleaser, and process purist, can influence decisions in sales, service, and claims. Through insurance-specific scenarios, you’ll recognize ethical drift, rationalization, and organizational pressures that can pull good judgment off course. Gain a practical Role Check Framework for evaluating difficult decisions and realigning your actions with honesty, fairness, transparency, impartiality, and professional responsibilities. 

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Webinar Details

Just Doing My Job? Ethical Risks Hidden in Everyday Insurance Decisions

Are you the advocate, the closer, or the fraud hunter? The professional personas insurance professionals adopt can quietly influence everyday ethical decisions. Explore how role identity, workplace pressures, and rationalization can distort judgment, plus practical ways to recognize ethical drift and refocus decisions on honesty, fairness, transparency, and professional obligations. 

Date and Time
Webinar Duration
180 minutes
CE Requirements
Verify your state and license CE requirements
Topics
  • Recognize common insurance job personas and how they can influence ethical decision-making.
  • Detect warning signs of ethical drift, rationalization, confirmation bias, and role-based loyalty.
  • Evaluate right-versus-right conflicts involving advocacy, accuracy, sales success, suspicion, and impartiality.
  • Apply the Role Check Framework to test decisions against professional duties and potential consumer harm.
  • Strengthen ethical boundaries and escalation practices when incentives or workplace culture create pressure.
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