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Powered by AI, Guided by People: Navigating Life and Health Insurance's New Reality

Artificial intelligence is reshaping life and health insurance, from accelerated underwriting and claims processing to customer service and professional workflows. But greater speed and personalization can introduce new concerns involving privacy, unfair bias, transparency, accuracy, consumer trust, and accountability. Examine both edges of AI adoption through practical insurance examples. Consider when AI can strengthen decision-making, where overreliance on automation creates risk, and why human judgment, empathy, communication, and oversight remain essential as technology becomes increasingly embedded throughout the insurance experience.

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Webinar Details

Powered by AI, Guided by People: Navigating Life and Health Insurance's New Reality

AI is making life and health insurance faster, smarter, and more personalized, but every efficiency comes with important questions. Examine AI across underwriting, claims, customer service, and everyday insurance work, balancing opportunities with concerns around privacy, bias, transparency, trust, and accountability while highlighting where human judgment and oversight remain essential.

Date and Time
Webinar Duration
60 minutes
CE Requirements
Verify your state and license CE requirements
Topics
  • Weigh the benefits of faster, more personalized processes against concerns involving privacy, bias, and transparency.
  • Weigh the benefits of faster, more personalized processes against concerns involving privacy, bias, and transparency.
  • Recognize situations where automation may require human review, intervention, or greater explanation.
  • Evaluate everyday professional risks involving inaccurate outputs, confidential information, shadow AI, and overreliance on technology.
  • Apply practical questions for assessing AI use, accountability, oversight, and consumer impact.
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