Retention by Design: Customer-Centric Insurance in the Digital Era

Dec. 16 2025 02:00 PM EST

Technology is transforming insurance service delivery, but empathy still drives loyalty. Examines how to integrate digital tools such as AI chatbots, self-service portals, and CRM systems with genuine human connection to create a superior customer experience. Learn how to identify situations where personal interaction matters most, implement a balanced service framework, and prevent burnout in high-stakes roles. Uncover future trends, including ethical AI design and predictive analytics, that help insurance professionals anticipate client needs while meeting compliance standards and enhancing brand trust.

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Retention by Design: Customer-Centric Insurance in the Digital Era

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