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All-New Online Associate in Claims (AICᵀᴹ)

What you need to know about AIC's new skills-based, interactive learning and complete exam prep

What's New in AIC

  • 100% online learning and complete exam prep: New materials include videos, real-life examples from claims experts, comprehensive practice quizzes, a printable study outline, discussion boards, flash cards, and a simulated credentialing exam.
  • Focused electives: Students can focus on their claims specialty by choosing from auto, property, liability or workers comp.
  • State CEThe new AIC exams are currently in the process of being filed for CE. Go here to check the CE status specific to certain states and licensing needs.

New Associate in Claims at a Glance

2 Core Courses
Understand claims handling and legal aspects of claims
1 Elective Course
Focus on auto, liability, property, or workers comp claims
Apply ethical frameworks to your day-to-day job
Stand out with your AIC designation

AIC 300: Claims in an Evolving World

  • Provides students with skills they need to effectively handle claims in today’s evolving world by building their communication and negotiation skills
  • New content includes how to negotiate fair settlements, build trust with claimants to contribute to a positive insurer's reputation, and effectively interview witnesses and experts
  • Students who have completed or will complete AIC 30 (including all segments) by September 15, 2022, will earn credit toward AIC 300

AIC 301: Expanding Your Claims Perspective

  • Provides students with the skills they need to apply insurance policies and coverage to a claim in order for claimants to get a fair settlement
  • New content includes understanding who is legally responsible for damage and injuries to accurately settle a claim, resolution of claim disputes outside of court, and how to clearly communicate with legal professionals to keep the claims process moving
  • Students who have completed or plan to complete CPCU 530 will earn credit toward AIC 301

Students need to complete one elective course focused on their claims specialty:

  • AIC 302: Successfully Evaluating Auto Claims
  • AIC 303: Successfully Evaluating Liability Claims
  • AIC 304: Successfully Evaluating Property Claims
  • AIC 305: Successfully Evaluating Workers Compensation Claims

New content within these courses includes applying the claims process to your specialty area to improve your negotiating position, determining the value of damage so customers get the coverage they deserve, and effectively settling these claims.

The following, expiring AIC courses provide credit toward the above courses if completed or will be completed by the September 15, 2022, testing deadline:

  • AIC 39: Auto Claims Practices earns credit toward AIC 302
  • AIC 32: Liability Claims Practices earns credit toward AIC 303
  • AIC 31: Property Claims Practices earns credit toward AIC 304
  • AIC 44: Workers Compensation Claim Practices earns credit toward AIC 305
Date on calendar

What Current Students Need to Know About Expiring Materials

  • Materials for the following AIC courses are expiring: AIC 30, 31, 32, 37, 39, 41, 44, 48, and 49.
  • The deadline to test on current materials is September 15, 2022. Students enrolled in an expiring course must complete it by this date to earn credit toward the AIC designation.
  • This deadline also applies to Segments A, B, and C if completing the AIC 30 exam in segments. All segments must be completed to receive full credit.
  • Credits and waivers vary; students should check their Progress Tracker for more details. Students may see credit toward the new designation path in their Progress Tracker based on the updated AIC path and possible course waivers.

Student Progress Tracker

If you have permission to view student progress, check to see what these changes mean for individual students. You may see credit toward the new designation path for certain students based on the updated AIC path and possible course waivers.