This introductory course provides you with a basic understanding of the claims function and how to apply information about the claim and the insurance policy in a systematic process that reinforces good claim handling practices.
By completing this introductory course, you'll learn foundational concepts and skills of claim handling, the key roles and responsibilities of various stakeholders in the claims process, and how to measure a claim function’s success.
Gain a thorough understanding of the perils that commercial property insurance covers and how to tailor coverage to meet individual needs so you can help your customers select the most appropriate insurance.
Build a sound ethical framework that you can apply to your day-to-day operations. Learn to better recognize and address ethical dilemmas in the workplace and preserve the public’s trust in the risk and insurance industry.