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Navigating the Liability Claims Process from Receipt to Resolution

Demystify the liability claims process from start to finish. Whether you're managing litigated casualty files or enhancing your foundational knowledge, you'll learn how to assess coverage, conduct investigations, evaluate special damages, and determine the best path to resolution. Review practical tactics for handling surveillance, coordinating with counsel, and navigating local claims environments. Leave with actionable insights to better resolve claims.

  • Standard Webinar Price: $49.00
  • CEU Unlimited Subscriber Price: $24.50
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Webinar Details

Navigating the Liability Claims Process from Receipt to Resolution

Explore the full journey of a litigated liability claim—from first notice to final resolution. This webinar breaks down coverage review, investigation, reserving, legal strategy, settlement options, and file closure. Perfect for agents and adjusters looking to sharpen their understanding of casualty claim handling.

Date and Time
Webinar Duration
60 minutes
CE Requirements
Verify your state and license CE requirements
Topics
  • Explore the end-to-end process of litigated liability claims handling
  • Examine key strategies in coverage analysis and policy interpretation
  • Evaluate evidence gathering methods and special damages
  • Understand your local claims environment and resolution pathways
  • Strengthen collaboration with counsel for more effective settlements

Presenter

William J. Smith headshot

William J. Smith , CPCU, ARM

Since February 2020, Will Smith is the Director of Risk Management & Special Projects for Progressive Management, a company which builds and manages affordable housing units in New York City. Previously, he was the Vice President of Risk Management for 14 years with the YMCA of Greater New York. At both Progressive and the Y, he was brought in to build a risk management program from the ground up. Prior to working in risk management, Mr. Smith worked seventeen years in claims with multiple carriers, handling a wide variety of coverages. Smith is a graduate of Brooklyn College and has a master’s degree from Baruch University. He holds his CPCU, ARM, ARM-P, ARM-E, AIS, and AIDA. He is currently completing his AIC.

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