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Flexible Content

Claims Fundamentals

Learn about the basic principles and processes of the claims function.

Bottom-Line Benefits

In this introductory course, learn about the basic roles of the claims function, how claims professionals collaborate with other departments, and how to effectively measure success.

I would highly recommend The Institutes to a colleague as the courses given help shape your overall understanding of the insurance industry.


Course Details

Claims Fundamentals

This introductory course provides you with a basic understanding of the claims function and how to apply information about the claim and the insurance policy in a systematic process that reinforces good claim handling practices. 

Course Level
Average Completion Time
1-3 Hours
  • Insurance Policy Structure
  • Anatomy of an Insurance Policy
  • Claims and the Insurer's Mission
  • Collaborating With Other Insurer Departments
  • Communicating and Collaborating with Claimants
  • Measuring a Claims Function's Success

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