High-Payoff Service™ Program
A behavior-based group training program for account managers and CSRs to develop skills in cross-selling, client retention, referrals, and the prioritization of high-payoff activities.
Improve Performance and Increase Efficiency
Help customer service representatives and account managers develop important skills for career achievement and agency growth with this behavior-based program designed for groups. They will learn how to set goals, prioritize activities, and create a corresponding action plan.
- Goal setting and priority management
- Account rounding, cross-selling and referral attainment
- Communication styles (DISC)
- Value-added services
Program Level: Beginner to Intermediate
Delivery Method: Online and in-person
Estimated Timeframe: 6-8 weeks
Recommended For: Customer service representatives and managers at agencies and brokerages