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Successful Starts for CSRs

Increase your confidence and professionalism to start a successful career as a customer service representative.

Bottom-Line Benefits

Increase your understanding of risk management and insurance so that you can better market and deliver products. In this course you will build a foundation of basic risk management and insurance principles, increase confidence and gain key communication and professional skills for starting a successful career.

“Every course has benefited my career in some fashion. Many times when making a decision on a promotion, your education will help in making you the more desired choice for the position you are going for.”

close up of woman smiling in front of greenery

Tracie Warder CPCU, AU, AINS Commercial Farm Ranch Consultant at American Family Insurance

Course Details

Successful Starts for CSRs

Build a foundation in basic risk management and insurance principles to increase your confidence and professionalism.

Course Level
(New)
Language(s)
English
Average Completion Time
2-3 Hours
Topics
  • Demystifying the Insurance Marketplace
  • Increasing Your Insurance IQ
  • Understanding The Importance of Risk Management to Your Customers
  • Explaining Why Insurance is a Good Financial Decision
  • Marketing and delivering the insurance product
  • Following The Journey From Prospect to Customer
  • Providing Quality Customer Service

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