When exam day ends...
You might have some questions! Check out our FAQs and know that Customer Success is here to help at customersuccess@theinstitutes.org and (800) 644-2101.
Retesting
Examinees may register to take the same exam a maximum of two times during a given testing window and a maximum of four times during a twelve month period. All exam retakes are subject to the full applicable exam registration fee.
Common Questions After People Finish Their Exam
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When will I receive my exam grades?
Immediately after you finish your exam you'll receive a pass or non-pass result. A detailed grade report will be emailed to you within 24 to 48 hours. The report shows a full breakdown of how you did by topic area. You can also access this report in the Exam & Grade section of your Institutes account.
An official grade for examinations that do not have an announced delay should be received no later than one week after the test date. Contact The Institutes if a grade report is not received.
An examinee is identified by an ID number and not by name. The Institutes never reveal personal information.
Institutes exams are scored using a letter grade. Grades are final and are not subject to appeal. Numerical scores are not released.
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What may cause my grades to be delayed?
Grading delays may occur when tests are based on new or revised material or the exam is first given in an objective format. This most often occurs during the January-March and July-September testing windows.
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Can my grades be removed?
The Institutes reserve the right to remove the grade for any examinee who violates The Institutes’ rules of conduct and/or as the result of data forensic findings.
Want more exam resources?
Check out "Exam Information" and "What to Expect on Exam Day" to learn more!
The Institutes Exams are copyrighted. Any reproduction of materials contained in an Institutes examination, in whole or in part, through any means, including but not limited to videotaping, copying or printing of electronic files, reconstruction through memorization and/or dictation, and/or dissemination of exam materials or derivative works through any form of verbal, electronic or written communication, is strictly prohibited.