achievementadvance-careeralert-bluealert-grayalert-redalert-whitealertarchery-boardarrow-downarrow-rightarrow-uparrows-clock-flatarrows-clockbeginblue-trophybriefcase-flatcalendar-clockcalendarcart-ceucart-iconcart-the-institutes-designationscart-the-institutesWhat You Walk Away Withceuchatwidget-standardChatcheckchecklistcheckmarkchevron-down-graychevron-down-whitechevron-downchevron-left-thinchevron-leftchevron-right-thinchevron-rightchevron-upcircle-closeclipboard-clockclosecompleted-ribbon-flatcompleted-ribboncompletion-time-flatcompletion-timecourse-time-flatcustomerdesktopexpandfree-course-flatfree-courselevel-flatlevellight-bulb-flatlive-courselivemap-markernotificationonline-courseonline-learning-grayonline-learningpdfphoneplay-buttonpluspreorderpricingquote-close-darkquote-closequote-open-darkquote-openrocket-flatrocket-uprole-agents-brokersrole-claimsrole-customer-servicerole-data-scientistsrole-risk-managementrole-underwritingsearch-barsearchskills-flatskillsstarstopwatch-flatstopwatchtarget-flattimertool-tiptrophy-flattrusted-flattrustedvertical-certificatevirtual_certificate_flatvirtual-exam-grayweight-balance

Retention by Design: Customer-Centric Insurance in the Digital Era

60 MINUTES

Technology is transforming insurance service delivery, but empathy still drives loyalty. Examines how to integrate digital tools such as AI chatbots, self-service portals, and CRM systems with genuine human connection to create a superior customer experience. Learn how to identify situations where personal interaction matters most, implement a balanced service framework, and prevent burnout in high-stakes roles. Uncover future trends, including ethical AI design and predictive analytics, that help insurance professionals anticipate client needs while meeting compliance standards and enhancing brand trust.

  • Standard Webinar Price: $49.00
  • CEU Unlimited Subscriber Price: $24.50
    • *CEU Unlimited subscriber webinar discount will be reflected in the checkout process. No discount code or pre-paid agreement number required!
  • NO State Reporting Fees
  • NO Hidden Fees

Save 50% on Your Webinar Today! Scroll Below to Get Your Savings Now.

Webinar Details

Retention by Design: Customer-Centric Insurance in the Digital Era

Explore how to balance cutting-edge digital tools with the irreplaceable human touch in insurance customer service. Learn practical ways to boost efficiency, prevent burnout, and keep policyholders engaged. Gain strategies to meet evolving client expectations while staying compliant and building a stronger brand identity through exceptional service experiences.

Date and Time
Webinar Duration
60 minutes
CE Requirements
Verify your state and license CE requirements
Topics
  • Explore digital tools that streamline insurance operations while preserving empathy
  • Examine scenarios where personal interaction leads to stronger outcomes
  • Build a balanced service approach that blends technology and human expertise
  • Learn burnout prevention strategies that improve accuracy and job satisfaction
  • Understand emerging trends in AI, ethics, and predictive analytics for customer service
A pink piggy bank swims cutely in a bath of gold coins.

Save 50% on your webinar today with CEU Unlimited.

As a new or current CEU Unlimited Subscriber, enjoy a 50% discount on every CEU live webinar. That is in addition to 12 months unlimited access to our robust library of on-demand courses.

PLUS, there are NO state reporting and NO hidden fees for our webinars and on-demand courses– the price you see is the price you pay, period.

Get your 50% webinar discount and unlimited access to on-demand courses today.

*CEU Unlimited subscriber webinar discount will be reflected in the checkout process. 
No discount code or pre-paid agreement number required!

Back to all webinars