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AIS 320: Delivering Dynamic Insurance Services

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Build a forward-thinking mindset that keeps innovation, customer-focus, and technology at the forefront of decision-making in risk management and insurance. By completing AIS 320, you will develop techniques to improve customer interactions, understand how technology affects insurer processes, effectively apply process improvement strategies to enhance the insurance value chain, and more.


Skills You'll Gain

checkmark Better understand the evolving landscape of insurance so you can foster an innovative and data-driven culture that helps your organization gain a competitive advantage.

checkmark Develop techniques for responding effectively to coverage questions to improve customer service interactions and exceed client expectations.

checkmark Analyze how evolving technology affects insurer processes so you can develop innovative solutions to unique business challenges while also managing related risks. 

checkmark Learn key process improvement strategies that you can apply to your day-to-day work and that strengthen the insurance value chain. 

Ready-Made Career Skills

  • Customer-Focused Service
  • Customer Satisfaction
  • Innovation
  • Data-Driven Decision Making
  • Continuous Process Improvement


Assignment 1:
Understanding the Insurance Marketplace
20 Minutes
Assignment 2:
Listening to the Voice of the Customer
35 Minutes
Assignment 3:
Addressing Customer Needs
35 Minutes
Assignment 4:
Encouraging Process Improvement
20 Minutes
Assignment 5:
Developing and Fostering Innovative Teams
40 Minutes
Assignment 6:
Embracing Data and Emerging Technology
40 Minutes
Study Plan

Exam Prep Tools

AIS 320 comes with proven, comprehensive study materials to help you take The Institutes Designations' exam with confidence:

  1. Printable Study Outline: Perfect for taking notes, the printable study outline has key points for each assignment and review questions (and answers!) to help you test your knowledge as you move through the course.
  2. Practice Quizzes: Quickly see where your knowledge gaps are with online practice quizzes for each assignment and for the full course. Plus, you can take them as many times as you want.
  3. Simulated Exam: Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can take only once. It mimics the exam structure and level of questions on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t.
  4. Discussion Boards: Understand how concepts you're learning apply to real-life, professional experiences by connecting, gaining tips, and sharing best practices with other individuals in your field.
  5. Flashcards: Test yourself on key terms with printable flashcards to help you fit studying into your busy schedule.

Try AIS For Free!

Sample AIS in just 30-45 minutes to make sure it's the right fit for you. 



  1. Does this course give me credit toward The Institutes Designations?
    • Yes! AIS 320 gives credit toward the Associate in Insurance Services (AIS™) designation.
  2. How long does the course take?
    • AIS 320 typically takes students 6-8 weeks to complete.
  3. How is the Institutes Designations’ exam structured?
    • Virtual exams are timed. You will have 65 minutes to complete 50 questions.
  4. What’s included in my course materials?
    • Course materials include the online course, printable study outline, practice quizzes, flashcards, discussion boards, and a simulated exam.
  5. How do testing windows work?
    • We offer The Institutes Designations’ exams in 4 testing windows throughout the year. You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
      • Quarter 1: January 15 – March 15
      • Quarter 2: April 15 – June 15
      • Quarter 3: July 15 – September 15
      • Quarter 4: October 15 – December 15