Course offered by
The Institutes Knowledge Group
AIS 320: Delivering Dynamic Insurance Services
Overview
Build a forward-thinking mindset that keeps innovation, customer-focus, and technology at the forefront of decision-making in risk management and insurance. By completing AIS 320, you will develop techniques to improve customer interactions, understand how technology affects insurer processes, effectively apply process improvement strategies to enhance the insurance value chain, and more.
Skills You'll Gain
Better understand the evolving landscape of insurance so you can foster an innovative and data-driven culture that helps your organization gain a competitive advantage.
Develop techniques for responding effectively to coverage questions to improve customer service interactions and exceed client expectations.
Analyze how evolving technology affects insurer processes so you can develop innovative solutions to unique business challenges while also managing related risks.
Learn key process improvement strategies that you can apply to your day-to-day work and that strengthen the insurance value chain.
Ready-Made Career Skills
- Customer-Focused Service
- Customer Satisfaction
- Innovation
- Data-Driven Decision Making
- Continuous Process Improvement
Assignments
Exam Prep Tools
This course comes with proven, comprehensive study materials to help you take The Institutes Designations' exam with confidence:
- Interactive Online Course: Learn at your own pace through a structured learning experience and modules featuring animations, video, question/answer scenarios, and more.
- Mobile App: A flexible and convenient way for you to assess your understanding anytime, anywhere.
- Practice Questions: Test your understanding throughout the course with knowledge checks and exam practice questions designed to reinforce key concepts, identify areas for review, and help you prepare with confidence.
- Simulated Exam: Strengthen your readiness using a timed exam that mirrors the structure and difficulty of the actual exam. Students who complete the simulated exam pass at higher rates than those who don't.
- Study Outlines: Reinforce your learning with study outlines designed to help you take notes and review the material as you progress through the course, with the option to print.
- Resources: Take advantage of optional learning resources to reinforce your understanding and support your personal study routine.
Try AIS For Free!
AIS Sample Course
- Topics
-
- The Unique Nature of Insurance: Selling a Promise
- Examining the Competitive Insurance Landscape
- Gaining a Competitive Advantage by Making a Difference
- Striving for Continuous Improvement
- Average Completion Time
- 30-45 Minutes
FAQs
- Does this course give me credit toward The Institutes Designations?
- Yes! AIS 320 gives credit toward the Associate in Insurance Services (AIS™) designation.
- How long does the course take?
- AIS 320 typically takes students 4-6 weeks to complete.
- How is the Institutes Designations’ exam structured?
- Virtual exams are timed. You will have 65 minutes to complete 50 questions.
- How do testing windows work?
- We offer The Institutes Designations’ exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
- Quarter 1: January 15 – March 15
- Quarter 2: April 15 – June 15
- Quarter 3: July 15 – September 15
- Quarter 4: October 15 – December 15
- We offer The Institutes Designations’ exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
*Exam windows that close on a weekend will be extended to the following business day.