Overview
Learn practical claims handling skills for common property insurance policies to improve internal efficiency and customer satisfaction. Through this course, you’ll acquire a thorough grasp of the claims handling process, develop tactics for communicating and negotiating effectively, and gain the awareness to spot and prevent potential fraud.
Additionally, by completing the SPPA 300 exam, you will earn the Certificate in Professional Public Adjusting (CPPA™).
Skills You’ll Gain:
Communicate effectively with colleagues and claimants to resolve claims quickly and minimize errors.
Recognize indicators of potential fraud so you can flag suspicious claims and ensure fair claims settlement.
Leverage your knowledge of professional ethics to engage with stakeholders professionally and appropriately.
Learn negotiation techniques so you can achieve better results for your clients.
Ready-Made Career Skills:
- Claims Handling
- Negotiation
- Professional Communication
- Insurance Fraud Prevention
- Professional Ethics
Assignments
Exam Prep Tools
This course comes with proven, comprehensive study materials to help you take The Institutes Designations’ exam with confidence:
- Interactive Online Course: Learn at your own pace through a structured learning experience and modules featuring animations, video, question/answer scenarios, and more.
- Mobile App: A flexible and convenient way for you to assess your understanding anytime, anywhere.
- Practice Questions: Test your understanding throughout the course with knowledge checks and exam practice questions designed to reinforce key concepts, identify areas for review, and help you prepare with confidence.
- Simulated Exam: Strengthen your readiness using a timed exam that mirrors the structure and difficulty of the actual exam. Students who complete the simulated exam pass at higher rates than those who don't.
- Study Outlines: Reinforce your learning with study outlines designed to help you take notes and review the material as you progress through the course, with the option to print.
- Resources: Take advantage of optional learning resources to reinforce your understanding and support your personal study routine.
FAQs
- Does this course give me credit toward The Institutes Designations? Yes! SPPA 300 gives you credit toward the Senior Professional Public Adjuster (SPPA®) designation. By completing the SPPA 300 exam, you will also earn the Certificate in Professional Public Adjusting (CPPA™).
- How long does the course take? SPPA 300 typically takes students 4-6 weeks to complete.
- How is The Institutes Designations' exam structured? Virtual exams are timed. You will have 65 minutes to complete 50 questions.
- How do testing windows work? We offer The Institutes Designations' exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
- Quarter 1: January 15 – March 15
- Quarter 2: April 15 – June 15
- Quarter 3: July 15 – September 15
- Quarter 4: October 15 – December 15
*Exam windows that close on a weekend will be extended to the following business day.
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