Course offered by
The Institutes Knowledge Group
SPPA 300: Navigating Claims as a Public Adjuster
Overview
Learn practical claims handling skills for common property insurance policies to improve internal efficiency and customer satisfaction. Through this course, you’ll acquire a thorough grasp of the claims handling process, develop tactics for communicating and negotiating effectively, and gain the awareness to spot and prevent potential fraud.
Additionally, by completing the SPPA 300 exam, you will earn the Certificate in Professional Public Adjusting (CPPA™).
Skills You’ll Gain:
Communicate effectively with colleagues and claimants to resolve claims quickly and minimize errors.
Recognize indicators of potential fraud so you can flag suspicious claims and ensure fair claims settlement.
Leverage your knowledge of professional ethics to engage with stakeholders professionally and appropriately.
Learn negotiation techniques so you can achieve better results for your clients.
Ready-Made Career Skills:
- Claims Handling
- Negotiation
- Professional Communication
- Insurance Fraud Prevention
- Professional Ethics
Assignments
Exam Prep Tools
SPPA 300 comes with proven, comprehensive study materials to help you take The Institutes Designations' exam with confidence:
- Printable Study Outline: Perfect for taking notes, the printable study outline has key points for each assignment and review questions (and answers!) to help you test your knowledge as you move through the course.
- QuizMe App: A flexible and convenient way for you to assess your understanding anytime, anywhere.
- Practice Quizzes: Quickly see where your knowledge gaps are with online practice quizzes for each assignment and for the full course. Plus, you can take them as many times as you want.
- Simulated Exam: Designed to give you the full experience of your final exam, the simulated exam is a timed exam that you can take only once. It mimics the exam structure and level of questions you’ll find on the actual exam. Students who take their Institutes simulated exam pass their exams at higher rates than students who don’t.
- Flashcards: Test yourself on key terms with printable flashcards to help you fit studying into your busy schedule.
FAQs
- Does this course give me credit toward The Institutes Designations? Yes! SPPA 300 gives you credit toward the Senior Professional Public Adjuster (SPPA®) designation. By completing the SPPA 300 exam, you will also earn the Certificate in Professional Public Adjusting (CPPA™).
- How long does the course take? SPPA 300 typically takes students 4-6 weeks to complete.
- How is The Institutes Designations' exam structured? Virtual exams are timed. You will have 65 minutes to complete 50 questions.
- What’s included in my course materials? Course materials include the online course, printable study outline, QuizMe app, practice quizzes, flashcards, and a simulated exam.
- How do testing windows work? We offer The Institutes Designations' exams in 4 testing windows throughout the year.* You can complete your exam at any time in the testing window that you registered for. Access your exam from your account when the window opens and complete any time until 11:59 p.m. ET on the final day of the window.
- Quarter 1: January 15 – March 15
- Quarter 2: April 15 – June 15
- Quarter 3: July 15 – September 15
- Quarter 4: October 15 – December 15
*Exam windows that close on a weekend will be extended to the following business day.