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Accredited Customer Service Representative® (ACSR)

Demonstrate your customer commitment and professionalism by earning the ACSR® designation

What an ACSR can do for you

By successfully incorporating ACSR training into day-to-day activities, this designation benefits individuals by helping them illustrate their commitment toward enhancing the quality of service provided to their clients. Achieving the designation also demonstrates a high level of professionalism to an agency’s customers and prospective customers.

Jennifer Kacmarsky ACSR Director of Education at Independent Insurance Agents & Brokers of New Jersey

1,100 ACSR students on average per year.

8,500 ACSR designation holders worldwide.

93% of ACSR program completers would recommend the program.

Earning ACSR

With a strong focus on customer service skills, ACSR provides the knowledge you need to confidently meet the complex risk management and insurance challenges your clients face. The ACSR designation is divided into three tracks, making content valuable and specific to your area of expertise. 

Choose one of the following three concentrations to find your fit.

Designation

Accredited Customer Service Representative-Commercial Lines

Gain the confidence vital to providing exceptional customer service working in commercial lines. 

Designation

Accredited Customer Service Representative-Life and Health

Demonstrate your commitment to the customer experience by developing a strong understanding of needs-based planning.

Designation

Accredited Customer Service Representative-Personal Lines

Increase customer satisfaction and add value to your agency with a strong understanding of personal liability and the coverages designed to properly protect your customers against loss.