Workers Compensation Courses and Programs
As a workers compensation professional, you’re on the front lines of helping injured workers navigate challenging situations. You balance the needs of the claimant, employer, and insurance company, which requires a mix of technical, interpersonal, and strategic skills.
That’s why The Institutes Knowledge Group provides a wide range of educational resources that are designed to help you grow your expertise in any role and stay ahead of evolving workers comp trends. Our courses will provide you with workers comp skills to strengthen claimant trust by confidently managing complex claims with accuracy and efficiency.
Use these links* to find the appropriate level for your career experience:
Recommended
Not sure where to start? Take a look at a few of our most popular courses that address the core competencies every workers compensation professional should master.
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Workers Compensation Claims Administration (WCCA™)
Course Title Price Description WCCA 300: Analyzing the Workers Compensation Landscape $389 Gain practical insight into regulatory guidelines to help support better claims outcomes and reduce organizational risk. WCCA 301: Handling Workers Compensation Claims $389 Gain the practical skills you need to evaluate, manage, and resolve workers compensation claims with accuracy and confidence. WCCA 302: Conducting Workers Compensation Investigations $389 Build the investigative skills you need to evaluate workers compensation claims with accuracy, integrity, and confidence. -
Workers Compensation Claims Online Courses
Course Title PDU Price Description Mastering Effective Claims Communication 1 25 Learn how to connect with claimants effectively so you can choose the right communication method, write clear messages, and guide them with confidence through every step. Overview of Workers Compensation, 2nd Ed 2 $50 Gain an overview of workers compensation, including employers liability loss exposures, common features of workers compensation laws, and alternatives to purchasing a WC&EL Policy. Understanding Workers Compensation Statutes 1 $25 Understand how the workers compensation system defines and delivers benefits so you can determine eligibility, apply the right criteria, and support employees through the claims process.
Foundational
If you’re new to risk management and insurance or starting a new role, our foundational courses and programs will help you gain a deeper understanding of RMI fundamentals.
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AI Online Courses
Course Title PDU Price Description Enhancing Marketing Strategies With AI 3.2 $79 Better segment and target customers by learning how AI can transform marketing strategies, helping you stand out from the competition. Streamlining the Sales Process With AI 3.2 $79 Better serve your clients by discovering how AI streamlines policy renewals to increase customer retention and boost efficiencies. -
Essential Business Skills for Insurance Professionals
Course Title PDU Price Description Fundamental Business Skills 1 $25 Gain a competitive edge by combining key skills like basic finance and time management with effective interpersonal communications and emotional intelligence. Management Training 2 $50 Learn the basics of employment law, performance management, and coaching. Develop the interpersonal skills and the perspective to help you deliver on organizational expectations. Overview of Insurance 1 $25 Gain new skills and confidence in your understanding of essential insurance concepts and how to apply them to your everyday work. -
Essentials Online Courses
Course Title PDU Price Description Claims Essentials 4 $99 Learn how to support customers with their losses and understand how claims fits into the insurance value chain. Insurance Essentials 4 $99 Set yourself up for success with a strong foundation of risk management and insurance knowledge. Sales and Marketing Essentials 4 $99 Learn how to connect with customers, differentiate insurance products, and support revenue growth at your organization. Underwriting Essentials 4 $99 Build the skills to assess risk, make smart coverage decisions, and collaborate effectively with colleagues. -
Ethics
Course Title PDU Price Description Ethical Decision Making in Risk and Insurance NA Free Build an ethical framework and gain skills to effectively navigate ethical dilemmas and foster integrity in risk management and insurance. Insurance Ethics NA Part of PTC1 Package Equip yourself to fairly resolve problems, effectively communicate with customers, and adhere to laws and regulations. -
Introduction Courses
Course Title PDU Price Description Fundamentals of Property-Casualty Insurance 3 $75 Gain an introduction to insurance principles. It is ideal for professionals who are new to the insurance business or who work in nontechnical positions and would like to learn more about the insurance mechanism. Introduction to Risk Management and Insurance 6.8 $170 Develop an understanding of property-casualty insurance, risk management, underwriting, and claims in this four- to six-week online course. -
Insurance Fundamentals
Course Title PDU Price Description Cyber Risk Fundamentals 3 $75 Discover how cyber risk loss exposures are covered and how to effectively manage your client’s emerging cyber loss exposures. Insurance Business Fundamentals 2 $50 Learn about the benefits of insurance to its purchasers, the functions within insurance organizations, and more. Insurance Ethics Essentials 1 $25 Learn frameworks for resolving ethical dilemmas and how to conduct yourself competently and ethically to ensure that consumers receive the benefits they expect. -
Insurance Principles
Course Title PDU Price Description Insurance Regulation 2 $50 Discover how regulations govern the practices of insurers per state, how insurers develop insurance rates, the role of NAIC, and more. Understanding Insurance 2 $50 Gain a better understanding of the framework of insurance by discussing the major roles of insurance, common types of insurance, and functional areas of an insurer. -
MICRO-COURSES - Business Acumen
Course Title PDU Price Description The Insurance Business 1.5 $37 Discuss the evolution of insurance, the benefits of insurance, why insurance is regulated, insurer solvency, and the prevention of destructive competition. The Insurance Product 1.5 $37 Learn about how insurance policies are structured, preprinted and manuscript forms, self-contained and modular policies, and other documents that a policy can contain. -
MICRO-COURSES - Foundations
Course Title PDU Price Description Micro-course: Insurance Basics 1.5 $37 Build a solid foundation of insurance fundamentals and gain an understanding of the key elements of how insurance works, as well as how it benefits society. Micro-course: Insurance Financial Basics 1.5 $37 Gain an overview of insurance transactions, as well as insights into insurer profits and how they are used. Micro-course: Insurance Operations 1.5 $37 Gain an overview of insurance companies and the roles of their producers, as well as regulation and ethics as they apply to the insurance landscape. -
MICRO-COURSES - New Hire Onboarding P&C Content
Course Title PDU Price Description Micro-course: Industry Overview 1 $25 Understand the basics of the risk management and property-casualty insurance landscape, including the nature of risk and the fundamentals of pooling before describing a typical insurance transaction. Micro-course: Financial Overview 1 $25 Dive into the financial side of insurance, including how and why insurers earn profits, how to measure an insurer’s profits, the importance of return on surplus, and how insurers spend premiums. Micro-course: Ethics and Regulation 1 $25 Explore insurers’ ethical and legal requirements. Learn how insurance benefits society, describe the importance of ethical behavior from both insurers and insureds, and outlines the United States insurance-regulation framework. Micro-course: Insurer Departments and Their Tasks 1 $25 Explore the differences between centralized and decentralized organizational structures, including various departments unique to the insurance industry. Micro-course: Categories of Insurers and Services to the Insurance Industry 1 $25 Explore the three main types of insurance: property-casualty, life and health, and reinsurance. Learn about the various forms of insurer ownership and the different roles producers play. -
Associate in Insurance AI™ (AIAI™)
Course Title Price Description AIAI 301: Mastering AI Fundamentals $415 Improve your overall AI literacy and prompt techniques so you can effectively translate AI concepts into practical use cases. Understand how to use AI strategically, evaluate real-world applications in risk management and insurance, and apply ethical principles to AI tools responsibly while recognizing their limits. AIAI 302: Enhancing the Insurance Value Chain With AI $415 Build practical skills to leverage AI across insurance operations to optimize workflows and processes. Learn how to effectively assess AI applications across underwriting, claims, and marketing; identify opportunities to improve efficiencies; and apply generative AI tools. AIAI 303: Leading Effectively in an AI Culture $415 Effectively embrace and lead AI-driven transformation across your organizational culture and teams. Understand how to cultivate an AI-ready culture, learn how to guide AI implementation responsibly, and explore approaches to managing AI-related risks and ethical practices. -
Associate in Insurance (AINS®)
Course Title PDU Price Description AINS 101 Increasing Your Insurance IQ 14 $359 Put insurance basics into practice and gain the ability to collaborate with colleagues from different departments. AINS 102 Understanding Personal Insurance 14 $359 Learn the basics of key personal coverages and how insurer roles work together to deliver personal insurance solutions. AINS 103 Exploring Commercial Insurance 14 $359 Learn commercial coverage fundamentals and how different insurer roles interact with businesses to select coverage and pay claims.
Technical
If you want to advance in your role and become an expert in your field, our technical courses and programs will provide you with in-demand and in-depth skills you can use right away.
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General Insurance
Course Title PDU Price Description M-AB 131: Examining Workers Compensation Coverage 3 $85 Understand workers' comp qualifying criteria and benefits. Review elements of workers comp insurance, liability coverage, and endorsements to minimize exposure. Managing Absence and Productivity Issues 4.4 $110 Learn best practices for developing absence management strategies and other tools for driving employee productivity. Personal Insurance Overview 2 $50 Examine elements of loss exposure (property and liability), personal financial planning loss exposures, the risk management process and techniques, and common policy provisions and analysis. Workers Compensation and Employers Liability Coverage 1 $25 Discover how workers compensation and employers liability coverages work, including how to determine whether a policy covers a claim. -
Managing Bodily Injury Claims
Course Title PDU Price Description Bodily Injury Investigation Process 1 $25 Examine how to create a bodily injury investigation plan; obtain, analyze and assess injury information; address causation issues and update the plan; and conduct a bodily injury investigation. Injury and Treatment Evaluation 1 $25 Gain a better understanding of injury and treatment evaluation, including medical documents in bodily injury claims, obtaining medical records, expert assistance, and more. Impairment and Disability 1 $25 Gain a better understanding of impairment and disability through the examination of determining physical impairment, evaluating work disability, and loss of earnings capacity. Rehabilitation 1 $25 Get a better understanding of rehabilitation, including occupation-related rehabilitation function and benefits, case management, vocational rehabilitation, and professionals involved in the rehabilitation process. Psychological Injuries 1 $25 Dive into psychological injuries. Learn about the psychological response to physical injury, using the diagnostic and statistical manual of mental disorders, and personality disorders in claims. Issues With Ongoing Bodily Injury Claims 1 $25 Get a better understanding of the issues with ongoing bodily injury claims. Learn how to determine ongoing medical and related damages, death claims, and claims involving bodily injury to minors. Managing Bodily Injury Case Studies 1 $25 Learn crucial information about managing bodily injuries through the examination of course studies. -
Medical Claims Trainer
Course Title PDU Price Description Injuries of the Back, Fibromyalgia and Reflex Sympathetic Dystrophy 3 $75 Learn key information about back injuries, like various conditions of the spine, back injury treatment modalities, Fibromyalgia Syndrome, and more. Injuries of the Extremities 3 $75 Learn key information about extremity injuries, like treatment and possible complications from fractures, injuries of the shoulder, rotator cuff tears, and more. Closed Head Injuries, Psychological Claims and TMJ 3 $75 Learn critical information about head injuries, psychologicial conditions and classifications, temporomandibular joint disorder, and more. -
Workers Compensation Claim Practices
Course Title PDU Price Description Introduction to Workers Compensation Claims 5 $125 Gain a broader, non-state specific description of workers compensation coverage and claims handling. Workers Comp & Employers Liability Policy 1 $25 Get a better understanding of workers compensation and employers liability policy, including the WC&EL Policy for workers compensation insurance, employers liability insurance, and more. Statutory Standards 1 $25 Build your expertise in statutory standards, including the elements of an injury’s relationship to work and the relationship between time and place of injury and employment. Notice of Injury and Coverage Analysis 1 $25 Gain a better understanding of notice of injury and coverage analysis, including workers compensation systems, the framework for workers compensation coverage analysis, and more. Investigating Coverage and Compensability 2 $50 Grow your expertise in investigating coverage and compensability, including workers compensation and post-accident investigations. Investigating Medical Issues 1 $25 Grow your expertise in investigating medical issues, including medical management claims, how to obtain medical records, bodily injury claims, and expert assistance. Temporary Disability and Medical Benefits 1 $25 Gain an overview of temporary disability and medical benefits, including factors affecting workers compensation benefits, returning the employee to work, and the return-to-work process. Concluding Workers Compensation Claims 1 $25 Build your expertise in concluding workers compensation claims, including topics like paying workers comp claims, death benefits, termination of benefits, and more. Subrogation 1 $25 Gain a better understanding of subrogation, including topics like the subrogation process, subrogation claims, and second injury funds. Other Workers Comp Issues 1 $25 Gain a better understanding for other workers compensation issues, like cost factors, experience rating, reserving issues, and adjuster licensing and penalties for mishandling claims. Mastering Effective Claims Communication 1 $25 Learn how to connect with claimants effectively so you can choose the right communication method, write clear messages, and guide them with confidence through every step. Overview of Workers Compensation 2 $50 Understand how the workers compensation system has evolved so you can manage employer liability, explore coverage options, and apply the right remedies under federal law. Understanding Workers Compensation Statutes 1 $25 Understand how the workers compensation system defines and delivers benefits so you can determine eligibility, apply the right criteria, and support employees through the claims process. -
Liability Claims Practice
Course Title PDU Price Description Managing Liability Claims Litigation 2 $50 Learn about litigation management, which is an ongoing process intended to control legal expenses while maintaining high-quality legal services. Settling Liability Claims 2 $50 Explore alternative ways in which claim representatives might settle liability claims when conventional negotiation techniques have failed, as well as settlement agreements. Evaluating Liability Claims 2 $50 Effectively consider a wide variety of factors that cause seemingly similar claims to have significantly different values. Handling Coverage Disputes 1 $25 Explore common mistakes that contribute to coverage disputes, as well as some solutions to help claim representatives avoid these mistakes when making coverage decisions. Investigating Liability Claims 2 $50 Dive into the sources of information used in investigations, the rules of evidence related to those sources, and practical considerations that make liability investigations more efficient and effective. Determining Liability in Products Liability Claims 1 $25 Explore how specific theories of negligence make product manufacturers, suppliers, distributors, and retailers liable for harm caused to product users. Determining Liability in Premises Liability Claims 3 $75 Explore the different categories of individuals who enter the property of others and the duty of care that the land possessor owes to the individual claimant. Legal Principles for Determining Liability 3 $75 Go beyond the usual treatment of insurance coverages and explore many of the gritty challenges that claim representatives and adjusters encounter when trying to apply policy wording to a given claim. Overview of Liability Claims 1 $25 Gain an overview of liability claims and explore types of liability claims, the liability claims process, analyzing liability coverage, issues in liability claims, and more. -
MICRO-COURSES - Digital Literacy
Course Title PDU Price Description Micro-course: Communicating Like a Professional 1.5 $37 Learn how to communicate professionally in the digital workplace through emails, presentations, and insurance-related documents. Micro-course: Appropriately Sharing Business Information 1.5 $37 Learn how to discern which business information should be shared and how to protect sensitive data. Micro-course: Thinking Critically on the Job 1.5 $37 Learn how to evaluate sources of information and think critically on the job. -
Associate in Claims (AIC™)
Course Title Price Description AIC 305 Successfully Evaluating Workers Compensation Claims $419 Gain the skills you need to successfully handle workers compensation claims by understanding coverage, disability, and return-to-work practices. -
Workers Compensation Claims Administration (WCCA™)
Course Title Price Description WCCA 300: Analyzing the Workers Compensation Landscape $389 Gain practical insight into regulatory guidelines to help support better claims outcomes and reduce organizational risk. WCCA 301: Handling Workers Compensation Claims $389 Gain the practical skills you need to evaluate, manage, and resolve workers compensation claims with accuracy and confidence. WCCA 302: Conducting Workers Compensation Investigations $389 Build the investigative skills you need to evaluate workers compensation claims with accuracy, integrity, and confidence.
Leadership
If you’re looking to grow your expertise and become a trusted voice within risk management & insurance, our leadership courses and programs will help develop your mindset and skills in strategic decision-making and more.
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Associate in Management (AIM™)
Course Title Price Description AIM 330 Leading in an Evolving Risk Environment $415 Learn how to manage a team and mitigate enterprise risks in your day-to-day work, regardless of your job title. After completing AIM 330, you’ll be able to successfully lead a team, advocate for your employees, collaborate with stakeholders, and build an engaged culture within your company. AIM 331 Managing Strategic Threats and Opportunities $415 Learn how to strategically leverage data so you can contribute to your organization’s growth and success. Effectively interpret risk data and connect risk to strategy, protect data assets, and implement a data analytics strategy. -
CPCU®
Course Title Price* Description CPCU 500 Becoming a Leader in Risk Management and Insurance $419 - $519 Gain tangible leadership skills in risk management and insurance to help you take the next step in your career. After completing CPCU 500, you'll be able to make strategic business decisions, confidently lead teams, think critically to develop solutions, and recommend risk management approaches to stakeholders and customers. CPCU 520 Meeting Challenges Across Insurance Operations $419 - $519 Build the foundation you need to understand the business of insurance, so you can better collaborate and prepare for real-world scenarios to improve your operational effectiveness. After completing CPCU 520, you'll be able to confidently lead teams, solve strategic business challenges, and gain a deeper understanding of how insurer departments collaborate and support each other across the insurance value chain. CPCU 530 Applying Legal Concepts to Insurance $419 - $519 Develop skills to minimize your organization’s legal risks and successfully navigate the ever-changing insurance landscape while familiarizing yourself with United States property-casualty law. After you complete CPCU 530, you’ll gain skills to help you decode insurance policies, determine property ownership and responsibility, resolve disputes, and more. CPCU 540 Contributing to Insurer Financial Performance $419 - $519 Learn how to apply key accounting concepts and principles in your day-to-day work to make strategic financial decisions and improve your organization’s bottom line. In CPCU 540, you’ll learn how to develop a holistic view of insurer finances, identify key financial measures, interpret insurer financial statements, and more. CPCU 550 Maximizing Value with Data and Technology $419 - $519 Learn how to leverage data and technology to drive strategic decisions and elevate your organization's competitive advantage. After completing CPCU 550, you'll be able to use data to strengthen the insurance value chain, expedite claims settlements to serve customers more effectively, use risk modeling to identify the biggest customer threats, and more. CPCU 551 Managing Commercial Property Risk $419 - $519 Learn how to think critically about commercial property loss exposures so you can confidently develop and recommend the right solutions for your customers. After completing CPCU 551, you'll gain skills to manage commercial property risks, examine and apply building and personal property coverage, determine extensions, manage disaster and unique losses, mitigate crime losses, and more. CPCU 552 Managing Commercial Liability Risk $419 - $519 Learn how to analyze customers' commercial liability loss exposures so you can recommend the best coverage options. After completing CPCU 552, you’ll gain skills to help you assess auto exposures, evaluate cyber exposures, recommend risk management strategies, understand the Commercial General Liability (CGL) policy, and more. CPCU 555 Advancing Personal Insurance Products $419 - $519 Gain the skills you need to clearly explain and recommend personal insurance options to customers. After completing CPCU 555, you’ll be able to analyze home and personal auto loss exposures, identify life and health insurance gaps for customers, recommend personal investment strategies, and more. CPCU 556 Building a Competitive Edge in Personal Lines $419 - $519 Develop and implement personal lines marketing and underwriting strategies to effectively promote products to customers. After completing CPCU 556, you’ll gain skills to assess personal lines portfolios, evaluate loss exposures, control losses and expenses, and more. CPCU Matriculation $90 CPCU Matriculation is a requirement to earning the CPCU designation, and includes content covering the CPCU Canons, as well as digital forms that validate your professional experience and ethical standards. It can be completed any time throughout your CPCU journey, and only takes 1-2 hours. * Price varies based on the package selected
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MICRO-COURSES - Leading and Managing People
Course Title PDU Price Description Micro-course: Cultivating Successful Teams 1.5 $37 Explore how you can motivate key stakeholders, manage organizational change, and lead with the emotional intelligence required to keep your teams at the top of their game. Micro-course: Positioning Employees for Success 1.5 $37 Become equipped to recruit the right employees, align their performance with strategic goals, and cultivate leaders for long-term growth. Micro-course: Connecting with Stakeholders 1.5 $37 Explore the fundamentals of effective communication and collaboration, equipping you to effectively deliver your message. -
Masterclasses
Course Title PDU Price Description Strategic Leadership in Insurance and Risk Management 3.2 $79 Identify your leadership strengths and gaps so you can become a steady influence within your organization. This course will help you boost your acumen in five critical areas that define effective leadership and boost your confidence to inspire others. AI and the Insurance Value Chain 3.2 $79 Learn how artificial intelligence is transforming insurer operations and decision-making by exploring how to fuel technology with data as well as how AI can upskill underwriters, claims reps, and producers to make more empowered decisions. Communicating Effectively in a Global Marketplace 3.2 $79 Explore how personality and cultural differences influence workplace and international communication. This course will help you deliver clearer messages and avoid misunderstandings by developing your cultural intelligence (CQ). Coaching and Mentoring RMI Professionals 3.2 $79 Develop the skills to guide others with empathy and purpose by improving your interpersonal skills and learning active listening techniques. This course will equip you to build lasting relationships with both clients and colleagues. * Volume discounts do not apply to Masterclasses.
* Looking to order a course that isn't linked / available on the website? Please reach out to Sales@TheInstitutes.org with the course title and number you're interested in. Please note that volume discounts do not apply to Masterclasses.