Workers Compensation Courses and Programs
As a workers compensation professional, you’re on the front lines of helping injured workers navigate challenging situations. You balance the needs of the claimant, employer, and insurance company, which requires a mix of technical, interpersonal, and strategic skills.
That’s why The Institutes Knowledge Group provides a wide range of educational resources that are designed to help you grow your expertise in any role and stay ahead of evolving workers comp trends. Our courses will provide you with workers comp skills to strengthen claimant trust by confidently managing complex claims with accuracy and efficiency.
Use these links* to find the appropriate level for your career experience:
Recommended
Not sure where to start? Take a look at a few of our most popular courses that address the core competencies every workers compensation professional should master.
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Workers Compensation Claims Administration (WCCA™)
Course Title PDU Price Description Course No. WCCA 300: Analyzing the Workers Compensation Landscape 15 $379 Gain practical insight into regulatory guidelines to help support better claims outcomes and reduce organizational risk. CWCCA300 WCCA 301: Handling Workers Compensation Claims 15 $379 Gain the practical skills you need to evaluate, manage, and resolve workers compensation claims with accuracy and confidence. CWCCA301 WCCA 302: Conducting Workers Compensation Investigations 15 $379 Build the investigative skills you need to evaluate workers compensation claims with accuracy, integrity, and confidence. CWCCA302 -
Workers Compensation Claims Online Courses
Course Title PDU Price Description Course No. Mastering Effective Claims Communication 1 25 Learn how to connect with claimants effectively so you can choose the right communication method, write clear messages, and guide them with confidence through every step. CLM 375 Overview of Workers Compensation, 2nd Ed 2 $50 Gain an overview of workers compensation, including employers liability loss exposures, common features of workers compensation laws, and alternatives to purchasing a WC&EL Policy. CLM 376 Understanding Workers Compensation Statutes 1 $25 Understand how the workers compensation system defines and delivers benefits so you can determine eligibility, apply the right criteria, and support employees through the claims process. CLM 377
Foundational
If you’re new to risk management and insurance or starting a new role, our foundational courses and programs will help you gain a deeper understanding of RMI fundamentals.
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AI Online Courses
Course Title PDU Price Description Course No. Enhancing Marketing Strategies With AI 3.2 $79 Better segment and target customers by learning how AI can transform marketing strategies, helping you stand out from the competition. AI-MKTG Streamlining the Sales Process With AI 3.2 $79 Better serve your clients by discovering how AI streamlines policy renewals to increase customer retention and boost efficiencies. AI-SALE -
Essential Business Skills for Insurance Professionals
Course Title PDU Price Description Course No. Follow-Up Coaching 1 $25 Maximize the benefits of employee training by understanding how to develop your employees. Managers and prospective managers will see the fundamentals of performance management in action. BUS 216 Fundamental Business Skills 1 $25 Gain a competitive edge by combining key skills like basic finance and time management with effective interpersonal communications and emotional intelligence. BUS 212 Management Training 2 $50 Learn the basics of employment law, performance management, and coaching. Develop the interpersonal skills and the perspective to help you deliver on organizational expectations. BUS 215 Overview of Insurance 1 $25 Gain new skills and confidence in your understanding of essential insurance concepts and how to apply them to your everyday work. BUSSKL-001 -
Essentials Online Courses
Course Title PDU Price Description Course No. Claims Essentials 4 $99 Learn how to support customers with their losses and understand how claims fits into the insurance value chain. ESSN-CLM Insurance Essentials 4 $99 Set yourself up for success with a strong foundation of risk management and insurance knowledge. ESSN-INS Sales and Marketing Essentials 4 $99 Learn how to connect with customers, differentiate insurance products, and support revenue growth at your organization. ESSN-SAL Underwriting Essentials 4 $99 Build the skills to assess risk, make smart coverage decisions, and collaborate effectively with colleagues. ESSN-UND -
Ethics
Course Title PDU Price Description Course No. Ethical Decision Making in Risk and Insurance NA Free Build an ethical framework and gain skills to effectively navigate ethical dilemmas and foster integrity in risk management and insurance. 311CE Insurance Ethics NA Part of PTC1 Package Equip yourself to fairly resolve problems, effectively communicate with customers, and adhere to laws and regulations. PTC1-603-CE -
Introduction Courses
Course Title PDU Price Description Course No. Fundamentals of Property-Casualty Insurance 3 $75 Gain an introduction to insurance principles. It is ideal for professionals who are new to the insurance business or who work in nontechnical positions and would like to learn more about the insurance mechanism. GEN 201 Introduction to Risk Management and Insurance 6.8 $170 Develop an understanding of property-casualty insurance, risk management, underwriting, and claims in this four- to six-week online course. RMI 315 -
Insurance Fundamentals
Course Title PDU Price Description Course No. Cyber Risk Fundamentals 3 $75 Discover how cyber risk loss exposures are covered and how to effectively manage your client’s emerging cyber loss exposures. CYB 201 Insurance Business Fundamentals 2 $50 Learn about the benefits of insurance to its purchasers, the functions within insurance organizations, and more. CFBS1 Insurance Ethics Essentials 1 $25 Learn frameworks for resolving ethical dilemmas and how to conduct yourself competently and ethically to ensure that consumers receive the benefits they expect. CFET1 -
Insurance Principles
Course Title PDU Price Description Course No. Insurance Regulation 2 $50 Discover how regulations govern the practices of insurers per state, how insurers develop insurance rates, the role of NAIC, and more. PRIN 203 Understanding Insurance 2 $50 Gain a better understanding of the framework of insurance by discussing the major roles of insurance, common types of insurance, and functional areas of an insurer. PRIN 209 -
MICRO-COURSES - Business Acumen
Course Title PDU Price Description Course No. The Insurance Business 1.5 $37 Discuss the evolution of insurance, the benefits of insurance, why insurance is regulated, insurer solvency, and the prevention of destructive competition. ML 002 The Insurance Product 1.5 $37 Learn about how insurance policies are structured, preprinted and manuscript forms, self-contained and modular policies, and other documents that a policy can contain. ML 003 -
MICRO-COURSES - Foundations
Course Title PDU Price Description Course No. Micro-course: Insurance Basics 1.5 $37 Build a solid foundation of insurance fundamentals and gain an understanding of the key elements of how insurance works, as well as how it benefits society. SAOIF1 Micro-course: Insurance Financial Basics 1.5 $37 Gain an overview of insurance transactions, as well as insights into insurer profits and how they are used. SAOIF2 Micro-course: Insurance Operations 1.5 $37 Gain an overview of insurance companies and the roles of their producers, as well as regulation and ethics as they apply to the insurance landscape. SAOIF3 -
MICRO-COURSES - New Hire Onboarding P&C Content
Course Title PDU Price Description Course No. Micro-course: Industry Overview 1 $25 Understand the basics of the risk management and property-casualty insurance landscape, including the nature of risk and the fundamentals of pooling before describing a typical insurance transaction. ONB 203 Micro-course: Financial Overview 1 $25 Dive into the financial side of insurance, including how and why insurers earn profits, how to measure an insurer’s profits, the importance of return on surplus, and how insurers spend premiums. ONB 204 Micro-course: Ethics and Regulation 1 $25 Explore insurers’ ethical and legal requirements. Learn how insurance benefits society, describe the importance of ethical behavior from both insurers and insureds, and outlines the United States insurance-regulation framework. ONB 205 Micro-course: Insurer Departments and Their Tasks 1 $25 Explore the differences between centralized and decentralized organizational structures, including various departments unique to the insurance industry. ONB 206 Micro-course: Categories of Insurers and Services to the Insurance Industry 1 $25 Explore the three main types of insurance: property-casualty, life and health, and reinsurance. Learn about the various forms of insurer ownership and the different roles producers play. ONB 207 -
Associate in Insurance (AINS®)
Course Title PDU Price Description Course No. AINS 101 Increasing Your Insurance IQ 14 $349 Put insurance basics into practice and gain the ability to collaborate with colleagues from different departments. C101F AINS 102 Understanding Personal Insurance 14 $349 Learn the basics of key personal coverages and how insurer roles work together to deliver personal insurance solutions. C102F AINS 103 Exploring Commercial Insurance 14 $349 Learn commercial coverage fundamentals and how different insurer roles interact with businesses to select coverage and pay claims. C103F
Technical
If you want to advance in your role and become an expert in your field, our technical courses and programs will provide you with in-demand and in-depth skills you can use right away.
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General Insurance
Course Title PDU Price Description Course No. M-AB 131: Examining Workers Compensation Coverage 3.2 $79 Understand workers' comp qualifying criteria and benefits. Review elements of workers comp insurance, liability coverage, and endorsements to minimize exposure. M-AB 131F Managing Absence and Productivity Issues 4.4 $110 Learn best practices for developing absence management strategies and other tools for driving employee productivity. IFEBP 031-OL Personal Insurance Overview 2 $50 Examine elements of loss exposure (property and liability), personal financial planning loss exposures, the risk management process and techniques, and common policy provisions and analysis. PER 201 Workers Compensation and Employers Liability Coverage 1 $25 Discover how workers compensation and employers liability coverages work, including how to determine whether a policy covers a claim. COMINS-003 -
Managing Bodily Injury Claims
Course Title PDU Price Description Course No. Bodily Injury Investigation Process 1 $25 Examine how to create a bodily injury investigation plan; obtain, analyze and assess injury information; address causation issues and update the plan; and conduct a bodily injury investigation. CLM 335 Injury and Treatment Evaluation 1 $25 Gain a better understanding of injury and treatment evaluation, including medical documents in bodily injury claims, obtaining medical records, expert assistance, and more. CLM 336 Impairment and Disability 1 $25 Gain a better understanding of impairment and disability through the examination of determining physical impairment, evaluating work disability, and loss of earnings capacity. CLM 337 Rehabilitation 1 $25 Get a better understanding of rehabilitation, including occupation-related rehabilitation function and benefits, case management, vocational rehabilitation, and professionals involved in the rehabilitation process. CLM 338 Psychological Injuries 1 $25 Dive into psychological injuries. Learn about the psychological response to physical injury, using the diagnostic and statistical manual of mental disorders, and personality disorders in claims. CLM 339 Issues With Ongoing Bodily Injury Claims 1 $25 Get a better understanding of the issues with ongoing bodily injury claims. Learn how to determine ongoing medical and related damages, death claims, and claims involving bodily injury to minors. CLM 340 Managing Bodily Injury Case Studies 1 $25 Learn crucial information about managing bodily injuries through the examination of course studies. CLM 341 -
Medical Claims Trainer
Course Title PDU Price Description Course No. Injuries of the Back, Fibromyalgia and Reflex Sympathetic Dystrophy 3 $75 Learn key information about back injuries, like various conditions of the spine, back injury treatment modalities, Fibromyalgia Syndrome, and more. CMCT01 Injuries of the Extremities 3 $75 Learn key information about extremity injuries, like treatment and possible complications from fractures, injuries of the shoulder, rotator cuff tears, and more. CMCT02 Closed Head Injuries, Psychological Claims and TMJ 3 $75 Learn critical information about head injuries, psychologicial conditions and classifications, temporomandibular joint disorder, and more. CMCT03 -
Workers Compensation Claim Practices
Course Title PDU Price Description Course No. Introduction to Workers Compensation Claims 5 $125 Gain a broader, non-state specific description of workers compensation coverage and claims handling. CLM 400 Workers Comp & Employers Liability Policy 1 $25 Get a better understanding of workers compensation and employers liability policy, including the WC&EL Policy for workers compensation insurance, employers liability insurance, and more. CLM 364 Statutory Standards 1 $25 Build your expertise in statutory standards, including the elements of an injury’s relationship to work and the relationship between time and place of injury and employment. CLM 366 Notice of Injury and Coverage Analysis 1 $25 Gain a better understanding of notice of injury and coverage analysis, including workers compensation systems, the framework for workers compensation coverage analysis, and more. CLM 367 Investigating Coverage and Compensability 2 $50 Grow your expertise in investigating coverage and compensability, including workers compensation and post-accident investigations. CLM 368 Investigating Medical Issues 1 $25 Grow your expertise in investigating medical issues, including medical management claims, how to obtain medical records, bodily injury claims, and expert assistance. CLM 369 Temporary Disability and Medical Benefits 1 $25 Gain an overview of temporary disability and medical benefits, including factors affecting workers compensation benefits, returning the employee to work, and the return-to-work process. CLM 370 Permanent Disability Benefits 1 $25 Gain an overview of permanent disability benefits, including topics like impairment and disability, communications involving people with disabilities, Permanent Partial Disability (PPD), and more. CLM 371 Concluding Workers Compensation Claims 1 $25 Build your expertise in concluding workers compensation claims, including topics like paying workers comp claims, death benefits, termination of benefits, and more. CLM 372 Subrogation 1 $25 Gain a better understanding of subrogation, including topics like the subrogation process, subrogation claims, and second injury funds. CLM 373 Other Workers Comp Issues 1 $25 Gain a better understanding for other workers compensation issues, like cost factors, experience rating, reserving issues, and adjuster licensing and penalties for mishandling claims. CLM 374 Mastering Effective Claims Communication 1 $25 Learn how to connect with claimants effectively so you can choose the right communication method, write clear messages, and guide them with confidence through every step. CLM 375 Overview of Workers Compensation 2 $50 Understand how the workers compensation system has evolved so you can manage employer liability, explore coverage options, and apply the right remedies under federal law. CLM 376 Understanding Workers Compensation Statutes 1 $25 Understand how the workers compensation system defines and delivers benefits so you can determine eligibility, apply the right criteria, and support employees through the claims process. CLM 377 -
Liability Claims Practice
Course Title PDU Price Description Course No. Managing Liability Claims Litigation 2 $50 Learn about litigation management, which is an ongoing process intended to control legal expenses while maintaining high-quality legal services. CLM 401 Settling Liability Claims 2 $50 Explore alternative ways in which claim representatives might settle liability claims when conventional negotiation techniques have failed, as well as settlement agreements. CLM 402 Evaluating Liability Claims 2 $50 Effectively consider a wide variety of factors that cause seemingly similar claims to have significantly different values. CLM 403 Handling Coverage Disputes 1 $25 Explore common mistakes that contribute to coverage disputes, as well as some solutions to help claim representatives avoid these mistakes when making coverage decisions. CLM 404 Investigating Liability Claims 2 $50 Dive into the sources of information used in investigations, the rules of evidence related to those sources, and practical considerations that make liability investigations more efficient and effective. CLM 405 Determining Liability in Products Liability Claims 1 $25 Explore how specific theories of negligence make product manufacturers, suppliers, distributors, and retailers liable for harm caused to product users. CLM 406 Determining Liability in Premises Liability Claims 3 $75 Explore the different categories of individuals who enter the property of others and the duty of care that the land possessor owes to the individual claimant. CLM 407 Legal Principles for Determining Liability 3 $75 Go beyond the usual treatment of insurance coverages and explore many of the gritty challenges that claim representatives and adjusters encounter when trying to apply policy wording to a given claim. CLM 408 Overview of Liability Claims 1 $25 Gain an overview of liability claims and explore types of liability claims, the liability claims process, analyzing liability coverage, issues in liability claims, and more. CLM 409 -
MICRO-COURSES - Digital Literacy
Course Title PDU Price Description Course No. Micro-course: Communicating Like a Professional 1.5 $37 Learn how to communicate professionally in the digital workplace through emails, presentations, and insurance-related documents. DL 201 Micro-course: Appropriately Sharing Business Information 1.5 $37 Learn how to discern which business information should be shared and how to protect sensitive data. DL 202 Micro-course: Thinking Critically on the Job 1.5 $37 Learn how to evaluate sources of information and think critically on the job. DL 203 -
Associate in Claims (AIC™)
Course Title PDU Price Description Course No. AIC 305 Successfully Evaluating Workers Compensation Claims 16 $399 Gain the skills you need to successfully handle workers compensation claims by understanding coverage, disability, and return-to-work practices. CAIC305 -
Workers Compensation Claims Administration (WCCA™)
Course Title PDU Price Description Course No. WCCA 300: Analyzing the Workers Compensation Landscape 15 $379 Gain practical insight into regulatory guidelines to help support better claims outcomes and reduce organizational risk. CWCCA300 WCCA 301: Handling Workers Compensation Claims 15 $379 Gain the practical skills you need to evaluate, manage, and resolve workers compensation claims with accuracy and confidence. CWCCA301 WCCA 302: Conducting Workers Compensation Investigations 15 $379 Build the investigative skills you need to evaluate workers compensation claims with accuracy, integrity, and confidence. CWCCA302
Leadership
If you’re looking to grow your expertise and become a trusted voice within risk management & insurance, our leadership courses and programs will help develop your mindset and skills in strategic decision-making and more.
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Associate in Management (AIM™)
Course Title PDU Price Description Course No. AIM 330 Leading in an Evolving Risk Environment 16 $399 Learn how to manage a team and mitigate enterprise risks in your day-to-day work, regardless of your job title. After completing AIM 330, you’ll be able to successfully lead a team, advocate for your employees, collaborate with stakeholders, and build an engaged culture within your company. CAIM330F AIM 331 Managing Strategic Threats and Opportunities 16 $399 Learn how to strategically leverage data so you can contribute to your organization’s growth and success. Effectively interpret risk data and connect risk to strategy, protect data assets, and implement a data analytics strategy. CAIM331F -
CPCU®
Course Title PDU Price* Description Course No. CPCU 500 Becoming a Leader in Risk Management and Insurance 16-20 $399 - $519 Gain tangible leadership skills in risk management and insurance to help you take the next step in your career. After completing CPCU 500, you'll be able to make strategic business decisions, confidently lead teams, think critically to develop solutions, and recommend risk management approaches to stakeholders and customers. C500F CPCU 520 Meeting Challenges Across Insurance Operations 16-20 $399 - $519 Build the foundation you need to understand the business of insurance, so you can better collaborate and prepare for real-world scenarios to improve your operational effectiveness. After completing CPCU 520, you'll be able to confidently lead teams, solve strategic business challenges, and gain a deeper understanding of how insurer departments collaborate and support each other across the insurance value chain. C520F CPCU 530 Applying Legal Concepts to Insurance 16-20 $399 - $519 Develop skills to minimize your organization’s legal risks and successfully navigate the ever-changing insurance landscape while familiarizing yourself with United States property-casualty law. After you complete CPCU 530, you’ll gain skills to help you decode insurance policies, determine property ownership and responsibility, resolve disputes, and more. C530F CPCU 540 Contributing to Insurer Financial Performance 16-20 $399 - $519 Learn how to apply key accounting concepts and principles in your day-to-day work to make strategic financial decisions and improve your organization’s bottom line. In CPCU 540, you’ll learn how to develop a holistic view of insurer finances, identify key financial measures, interpret insurer financial statements, and more. C540F CPCU 550 Maximizing Value with Data and Technology 16-20 $399 - $519 Learn how to leverage data and technology to drive strategic decisions and elevate your organization's competitive advantage. After completing CPCU 550, you'll be able to use data to strengthen the insurance value chain, expedite claims settlements to serve customers more effectively, use risk modeling to identify the biggest customer threats, and more. C550F CPCU 551 Managing Commercial Property Risk 16-20 $399 - $519 Learn how to think critically about commercial property loss exposures so you can confidently develop and recommend the right solutions for your customers. After completing CPCU 551, you'll gain skills to manage commercial property risks, examine and apply building and personal property coverage, determine extensions, manage disaster and unique losses, mitigate crime losses, and more. C551F CPCU 552 Managing Commercial Liability Risk 16-20 $399 - $519 Learn how to analyze customers' commercial liability loss exposures so you can recommend the best coverage options. After completing CPCU 552, you’ll gain skills to help you assess auto exposures, evaluate cyber exposures, recommend risk management strategies, understand the Commercial General Liability (CGL) policy, and more. C552F CPCU 555 Advancing Personal Insurance Products 16-20 $399 - $519 Gain the skills you need to clearly explain and recommend personal insurance options to customers. After completing CPCU 555, you’ll be able to analyze home and personal auto loss exposures, identify life and health insurance gaps for customers, recommend personal investment strategies, and more. C555F CPCU 556 Building a Competitive Edge in Personal Lines 16-20 $399 - $519 Develop and implement personal lines marketing and underwriting strategies to effectively promote products to customers. After completing CPCU 556, you’ll gain skills to assess personal lines portfolios, evaluate loss exposures, control losses and expenses, and more. C556F CPCU Matriculation 3.6 $90 CPCU Matriculation is a requirement to earning the CPCU designation, and includes content covering the CPCU Canons, as well as digital forms that validate your professional experience and ethical standards. It can be completed any time throughout your CPCU journey, and only takes 1-2 hours. MATRIC-OL * Price varies based on the package selected
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MICRO-COURSES - Leading and Managing People
Course Title PDU Price Description Course No. Micro-course: Cultivating Successful Teams 1.5 $37 Explore how you can motivate key stakeholders, manage organizational change, and lead with the emotional intelligence required to keep your teams at the top of their game. ML 013 Micro-course: Positioning Employees for Success 1.5 $37 Become equipped to recruit the right employees, align their performance with strategic goals, and cultivate leaders for long-term growth. ML 014 Micro-course: Connecting with Stakeholders 1.5 $37 Explore the fundamentals of effective communication and collaboration, equipping you to effectively deliver your message. ML 015
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