Delivering Quality Customer Service
Learn how to provide exceptional customer service, build strong relationships, and boost client satisfaction with practical skills you can apply right away.
Delivering Quality Customer Service
Learn how to provide exceptional customer service, build strong relationships, and boost client satisfaction with practical skills you can apply right away.
Emerging Technologies and Risk
Learn how disruptive technologies will change the way you work and the future of risk management.
Enhancing Marketing Strategies With AI
Better segment and target customers by learning how AI can transform marketing strategies, helping you stand out from the competition.
Ethical Decision Making in Risk and Insurance
Build an ethical framework and gain skills to effectively navigate ethical dilemmas and foster integrity in risk management and insurance.
Executing ERM in Your Organization
Learn from risk managers and chief risk officers representing TruMark Financial, The Clorox Company, Direct Rail Services, and Olympus Corporation of the Americas.
Financial Ratios
Learn to use insurer financial analysis techniques including performance ratios, performance ratings, and monetary calculations so you can better understand how insurers devise strategies to succeed in today’s competitive insurance landscape.
Improving the Claims Experience With AI
Understand how AI is transforming the claims process so you can implement it in ways that drive real improvements for your customers.
Insurance Accounting
Enhance your proficiency in insurance accounting including how to interpret financial statements, so you can better understand the connection between an insurer’s financial statements and its success.
Insurance Accounting Fundamentals
Explore the many facets of statutory accounting including deciphering insurer financial statements, leveraging insurer financial data, maximizing insurer investment income, and explaining and applying capital requirements.
Insurance Fraud Prevention Fundamentals
In this introductory course, you’ll learn to identify the types of insurance fraud that exist, how to deploy early detection and mitigation techniques, and a process for examining suspected fraud.
Insurance Policy Guide
An online insurance-policy reference tool that pulls together coverage form samples from key organizations.
International Insurance Fundamentals
Obtain the tools you need to construct an international risk management and insurance program for a U.S.-based organization.