Claims Courses and Programs
Explore a comprehensive list of courses tailored to the needs of claims professionals. Whether you’re looking to grow your foundational, technical, or leadership skills, our programs are designed to help you stay ahead of evolving trends, gain on-the-job claims skills, and strengthen claimant trust.
Use these links* to find the appropriate level for your career experience:
Recommended
Not sure where to start? Take a look at a few of our most popular courses that address the key skills every claims professional should master.
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Associate in Claims (AIC™)
Course Title Price Description AIC 300 Claims in an Evolving World 1st Ed $419 Build a foundation for the necessary skills you’ll need to have a successful claims career in today’s world, from negotiating fair settlements to learning how to spot fraudulent behavior. AIC 301 Expanding Your Claims Perspective $419 Gain the skills you need to negotiate fair settlements for customers while ensuring good faith claims handling, from learning how to apply the insurance contract to resolving claims disputes. -
Associate in Claims–Management (AIC-M™)
Course Title Price Description AIC 330 Leading a Successful Claims Team $419 Build your strategic leadership skills while learning competitive claims management strategies. -
Essentials Online Courses
Course Title PDU Price Description Claims Essentials 4 $99 Learn how to support customers with their losses and understand how claims fits into the insurance value chain.
Foundational
If you’re new to risk management and insurance or starting a new role, our foundational courses and programs will help you gain a deeper understanding of RMI fundamentals.
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AI Online Courses
Course Title PDU Price Description Enhancing Marketing Strategies With AI 3.16 $79 Better segment and target customers by learning how AI can transform marketing strategies, helping you stand out from the competition. Improving the Claims Experience With AI 3.16 $79 Leverage AI to enhance the claims experience, streamline processes, and deliver a competitive advantage for your organization. Streamlining the Sales Process With AI 3.16 $79 Better serve your clients by discovering how AI streamlines policy renewals to increase customer retention and boost efficiencies. -
Essential Business Skills for Insurance Professionals
Course Title PDU Price Description Fundamental Business Skills 1 $25 Gain a competitive edge by combining key skills like basic finance and time management with effective interpersonal communications and emotional intelligence. Management Training 2 $50 Learn the basics of employment law, performance management, and coaching. Develop the interpersonal skills and the perspective to help you deliver on organizational expectations. Overview of Insurance 1 $25 Gain new skills and confidence in your understanding of essential insurance concepts and how to apply them to your everyday work. -
Essentials Online Courses
Course Title PDU Price Description Claims Essentials 4 $99 Learn how to support customers with their losses and understand how claims fits into the insurance value chain. Insurance Essentials 4 $99 Set yourself up for success with a strong foundation of risk management and insurance knowledge. Sales & Marketing Essentials 4 $99 Learn how to connect with customers, differentiate insurance products, and support revenue growth at your organization. Underwriting Essentials 4 $99 Build the skills to assess risk, make smart coverage decisions, and collaborate effectively with colleagues. -
General Insurance
Course Title PDU Price Description Ethical Decision Making in Risk and Insurance NA Free Build an ethical framework and gain skills to effectively navigate ethical dilemmas and foster integrity in risk management and insurance. Introduction to Risk Management and Insurance 6.8 $170 Develop an understanding of property-casualty insurance, risk management, underwriting, and claims in this four- to six-week online course. Seeing What's Possible with Parametric Insurance 3 $75 Learn from industry experts why parametric insurance is emerging as an effective option for closing coverage gaps and increasing resilience for a diverse range of individuals, businesses, and communities. -
Insurance Fundamentals
Course Title PDU Price Description Captive Insurance Fundamentals 3 $75 Gain an understanding of the fundamentals of captive insurance programs, confidently explain the benefits of a captive insurer as a risk-financing tool, and meet an insured's specific and unique needs. Claims Fundamentals 2 $50 In this introductory course, learn about the basic roles of the claims function, how claims professionals collaborate with other departments, and how to effectively measure success. Claim Handling Essentials 3 $75 Gain a basic understanding of how the claims function works and why collaboration across insurer departments is essential to claims success. Cyber Risk Fundamentals 3 $75 Discover how cyber risk loss exposures are covered and how to effectively manage your client’s emerging cyber loss exposures. Insurance Business Fundamentals 2 $50 Learn about the benefits of insurance to its purchasers, the functions within insurance organizations, and more. Insurance Ethics Fundamentals 1 $25 Learn frameworks for resolving ethical dilemmas and how to conduct yourself competently and ethically to ensure that consumers receive the benefits they expect. Insurance Fraud Prevention Fundamentals 1 $25 Gain an understanding of the ways in which insurers, law enforcement agencies, regulators, and legislators detect and prevent insurance fraud so you can collaborate with others to combat this costly crime. Insurance Policy Fundamentals 2 $50 This course introduces you to the structure of an insurance policy so you’ll feel confident reading and interpreting a wide range of policies, which are fundamental skills in risk and insurance. International Insurance Fundamentals 3 $75 Better serve your customers by understanding the fundamentals of international insurance programs. Making Underwriting Decisions 2 $50 Build a foundation in underwriting by learning the basic underwriting process and understanding how to make underwriting decisions in a range of coverage situations. Risk Management Fundamentals 2 $50 Learn how risk management helps people and organizations to realize the opportunities and avert the threats associated with risk Reinsurance Fundamentals 1 $25 In this introductory course, learn about the basics of reinsurance and how insurers utilize it to fulfill their operational and financial goals by transferring insurance risk. Surplus Lines Fundamentals 3 $75 Confidently explain the transaction process used by surplus lines intermediaries so that you can better serve clients with risks that the standard market doesn’t accept. Underwriting Fundamentals 1 $25 Discover the pivotal role underwriters play in shaping insurance products, pricing strategies, and customer selection, all while navigating limited resources and regulatory constraints. -
Insurance Principles
Course Title PDU Price Description Claims 2 $50 Gain a better understanding of claims through the examination of the goals of the claim function, including a Claims Department’s structure, personnel, and performance. Insurance Policies 2 $50 Gain an overview of insurance policies, like the elements of a contract, the characteristics and structure of insurance policies, and both property and liability policy provisions. Insurance Regulation 2 $50 Discover how regulations govern the practices of insurers per state, how insurers develop insurance rates, the role of NAIC, and more. Loss Exposures 2 $50 Get a better understanding of property and liability loss exposures, including the basis for legal liability and net income loss exposures and ideally insurable loss exposures. Understanding Insurance 2 $50 Gain a better understanding of the framework of insurance by discussing the major roles of insurance, common types of insurance, and functional areas of an insurer. -
Introduction Courses
Course Title PDU Price Description Fundamentals of Claims 2 $50 Get an introduction to claims. Ideal for professionals who are new to the insurance business or who work in nontechnical positions in the industry and would like to learn more about the insurance mechanism. Fundamentals of Property-Casualty Insurance 3 $75 Get an introduction to insurance principles. Ideal for professionals who are new to the insurance business or who work in nontechnical positions in the industry and would like to learn more about the insurance mechanism. -
MICRO-COURSES - Business Acumen
Course Title PDU Price Description The Insurance Business 1.5 $37 Discuss the evolution of insurance, the benefits of insurance, why insurance is regulated, insurer solvency, and the prevention of destructive competition. The Insurance Product 1.5 $37 Learn about how insurance policies are structured, preprinted and manuscript forms, self-contained and modular policies, and other documents that a policy can contain. What Claims Professionals Do 1.5 $37 Review the claims function, the fulfillment of the insurer’s value proposition and the claims department hierarchy. -
MICRO-COURSES - Foundations
Course Title PDU Price Description Micro-course: Insurance Basics 1.5 $37 Build a solid foundation of insurance fundamentals and gain an understanding of the key elements of how insurance works, as well as how it benefits society. Micro-course: Insurance Financial Basics 1.5 $37 Gain an overview of insurance transactions, as well as insights into insurer profits and how they are used. Micro-course: Insurance Operations 1.5 $37 Gain an overview of insurance companies and the roles of their producers, as well as regulation and ethics as they apply to the insurance landscape. -
MICRO-COURSES - New Hire Onboarding P&C Content
Course Title PDU Price Description Micro-course: Industry Overview 1 $25 Understand the basics of the risk management and property-casualty insurance landscape, including the nature of risk and the fundamentals of pooling before describing a typical insurance transaction. Micro-course: Financial Overview 1 $25 Dive into the financial side of insurance, including how and why insurers earn profits, how to measure an insurer’s profits, the importance of return on surplus, and how insurers spend premiums. Micro-course: Ethics and Regulation 1 $25 Explore insurers’ ethical and legal requirements. Learn how insurance benefits society, describes the importance of ethical behavior from both insurers and insureds, and outlines the United States insurance-regulation framework. Micro-course: Insurer Departments and Their Tasks 1 $25 Explore the differences between centralized and decentralized organizational structures, including various departments unique to the insurance industry. Micro-course: Categories of Insurers and Services to the Insurance Industry 1 $25 Explore the three main types of insurance: property-casualty, life and health, and reinsurance. Learn about the various forms of insurer ownership and the different roles producers play. -
Associate in Insurance AI™ (AIAI™)
Course Title Price Description AIAI 301: Mastering AI Fundamentals $415 Improve your overall AI literacy and prompt techniques so you can effectively translate AI concepts into practical use cases. Understand how to use AI strategically, evaluate real-world applications in risk management and insurance, and apply ethical principles to AI tools responsibly while recognizing their limits. AIAI 302: Enhancing the Insurance Value Chain With AI $415 Build practical skills to leverage AI across insurance operations to optimize workflows and processes. Learn how to effectively assess AI applications across underwriting, claims, and marketing; identify opportunities to improve efficiencies; and apply generative AI tools. AIAI 303: Leading Effectively in an AI Culture $415 Effectively embrace and lead AI-driven transformation across your organizational culture and teams. Understand how to cultivate an AI-ready culture, learn how to guide AI implementation responsibly, and explore approaches to managing AI-related risks and ethical practices. -
Associate in Insurance (AINS®)
Course Title Price Description AINS 101 Increasing Your Insurance IQ $359 Put insurance basics into practice and gain the ability to collaborate with colleagues from different departments. AINS 102 Understanding Personal Insurance $359 Learn the basics of key personal coverages and how insurer roles work together to deliver personal insurance solutions. AINS 103 Exploring Commercial Insurance $359 Learn commercial coverage fundamentals and how different insurer roles interact with businesses to select coverage and pay claims.
Technical
If you want to advance in your role and become an expert in your field, our technical courses and programs will provide you with in-demand and in-depth skills you can use right away.
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Commercial Insurance
Course Title PDU Price Description Business Income Insurance 2 $50 Gain a better understanding of business income insurance. The course examines business income loss exposures, BIC-insuring agreements, and additional coverages and extensions. Commercial Crime Insurance & Equipment Breakdown Insurance 2 $50 Gain a better understanding of commercial crime and equipment breakdown insurance, including commercial crime insuring agreements, limits and deductibles, exclusions and conditions, and more. Inland Marine and Ocean Marine Insurance 1 $25 Gain a deeper understanding of inland and ocean marine insurance, including nonfiled and filed classes of inland marine insurance, and ocean marine insurance policies. Businessowners and Farm Insurance 1 $25 Get an overview of businessowners and farm insurance, including the buisnessowners policy, businessowners liability coverage, and farm insurance. Specialty Coverages 2 $50 Gain a deeper understanding of specialty coverage including liability insurance, insurance for-environmental, aircraft, and cyber risk-insuring foreign operations, and types of surety bonds. Commercial General Liability Insurance 5 $125 Learn the essentials of Commercial General Liability (CGL) coverage. Commercial Auto Insurance 4 $100 Get a better understanding of commercial auto insurance through the examination of BACF covered autos, BACF liability coverage, physical damage coverage, and more. Workers Compensation and Employers Liability Coverage 1 $25 Discover how workers compensation and employers liability coverages work, including how to determine whether a policy covers a claim. Commercial Property Insurance 1 $25 Examine commercial property insurance including real property and business personal property coverage forms and limits, coverage extensions, optional coverages, endorsements, conditions, and more. -
General
Course Title PDU Price Description Insurance Value Chain: Claim Processing 6.6 $165 Understand the basics of loss reporting and claim investigations, including claims for bodily injury, property damage, workers compensation, and others. Managing Absence and Productivity Issues 4.4 $110 Learn best practices for developing absence management strategies and other tools for driving employee productivity. -
General Claims
Course Title PDU Price Description CA Fair Claims Settlement Practices Regulations 2 $50 Fully understand the The California Code of Regulations, which sets forth claims settlement practices that are deemed to be unfair and therefore prohibited. The Claim Function and Professional Ethics 1 $25 Dive into the goals of the claim function and claim department-structure, personnel, and performance. The Claim Handling Process 2 $50 Learn how to acknowledge the claim and identify the policy, contact the insured, investigate and document the claim, determine the causes of-loss, liability, and the loss amount-and discuss the basis for legal liability. Setting Case Reserves and Investigating Claims 1 $25 Gain a better understanding of setting case reserves and investigating claims and examine an insurer's duty to investigate and cooperate. Documenting Claims 1 $25 Examine appropriate use of representational documentation, criteria for successful use of representation documentation, spoliation of evidence, taking statements, and more. Communicating Effectively 1 $25 Learn how to use the communication process in claim handling and to employee active listening skills in claim handling. Dealing With Fraud 1 $25 Dive into the importance of detecting and preventing insurance fraud, it discusses the types of insurance fraud, motives for insurance frauds, and anti-fraud efforts. Negotiating Claims 1 $25 Explore the negotiating process, including, the styles of negotiating, claim negotiation process and variables, and claim techniques to be avoided. Litigating Claims 1 $25 Explore an overview of the civil trial system, starting the claim litigation process, allegations in the claim litigation process, referring a lawsuit to defense counsel, and answering a civil complaint. Good-Faith Claim Handling 2 $50 Examine the law of bad faith, parties to a bad-faith claim, damages for bad faith or extracontractual liability, defense to a bad-faith claim, and elements of good-faith claim handling. -
Liability Claims Practice
Course Title PDU Price Description Managing Liability Claims Litigation 2 $50 Learn about litigation management, which is an ongoing process intended to control legal expenses while maintaining high-quality legal services. Settling Liability Claims 2 $50 Explore alternative ways in which claim representatives might settle liability claims when conventional negotiation techniques have failed, as well as settlement agreements. Evaluating Liability Claims 2 $50 Effectively consider a wide variety of factors that cause seemingly similar claims to have significantly different values. Handling Coverage Disputes 1 $25 Explore common mistakes that contribute to coverage disputes, as well as some solutions to help claim representatives avoid these mistakes when making coverage decisions. Investigating Liability Claims 2 $50 Dive into the sources of information used in investigations, the rules of evidence related to those sources, and practical considerations that make liability investigations more efficient and effective. Determining Liability in Products Liability Claims 1 $25 Explore how specific theories of negligence make product manufacturers, suppliers, distributors, and retailers liable for harm caused to product users. Determining Liability in Premises Liability Claims 3 $75 Explore the different categories of individuals who enter the property of others and the duty of care that the land possessor owes to the individual claimant. Legal Principles for Determining Liability 3 $75 Go beyond the usual treatment of insurance coverages and explore many of the gritty challenges that claim representatives and adjusters encounter when trying to apply policy wording to a given claim. Overview of Liability Claims 1 $25 Gain an overview of liability claims and explore types of liability claims, the liability claims process, analyzing liability coverage, issues in liability claims, and more. -
Managing Bodily Injury Claims
Course Title PDU Price Description Bodily Injury Claims Management 1 $25 Get a better understanding of bodily injury claims management, including bodily injury claim coverage types, damages, policy considerations, and more. Bodily Injury Investigation Process 1 $25 Examine how to create a bodily injury investigation plan; obtain, analyze and assess injury information; address causation issues and update the plan; and conduct a bodily injury investigation. Bodily Injury and Treatment Evaluation 1 $25 Gain a better understanding of injury and treatment evaluation, including medical documents in bodily injury claims, obtaining medical records, expert assistance, and more. Impairment and Disability 1 $25 Gain a better understanding impairment and disability through the examination of determining physical impairment, evaluating work disability, and loss of earnings capacity. Rehabilitation 1 $25 Get a better understanding of rehabilitation, including occupation-related rehabilitation function and benefits, case management, vocational rehabilitation, and professionals involved in the rehabilitation process. Psychological Injuries 1 $25 Dive into psychological injuries. Learn about the psychological response to physical injury, using the diagnostic and statistical manual of mental disorders, and personality disorders in claims. Issues With Ongoing Bodily Injury Claims 1 $25 Get a better understanding of the issues with ongoing bodily injury claims. Learn how to determine ongoing medical and related damages, death claims, and claims involving bodily injury to minors. Managing Bodily Injury Case Studies 1 $25 Learn crucial information about managing bodily injuries through the examination of course studies. -
Medical Claims Trainer
Course Title PDU Price Description Injuries of the Back, Fibromyalgia and Reflex Sympathetic Dystrophy 3 $75 Learn key information about back injuries, like various conditions of the spine, back injury treatment modalities, Fibromyalgia Syndrome, and more. Injuries of the Extremities 3 $75 Learn key information about extremity injuries, like treatment and possible complications from fractures, injuries of the shoulder, rotator cuff tears, and more. Closed Head Injuries, Psychological Claims and TMJ 3 $75 Learn critical information about head injuries, psychologicial conditions and classifications, temporomandibular joint disorder, and more. -
Personal insurance
Course Title PDU Price Description Personal Insurance Overview 2 $50 Examine elements of loss exposure (property and liability), personal financial planning loss exposures, the risk management process and techniques, and common policy provisions and analysis. Automobile Insurance and Society 1 $25 Gain a better understanding of automobile insurance and society, including the compensation of auto accident victims, no-fault auto laws, automobile insurance for high-risk drivers. Personal Auto Insurance Policy 5 $125 Explore everything you need to know about personal auto insurance policies. Homeowners Insurance Policy 3 $75 Increase your knowledge of the selection of homeowners forms that vary according to the types of property eligible for coverage and type of coverage provided. Dwelling, Mobile Home, Flood, Windstorm 1 $25 Get a better understanding of dwelling fire insurance, mobile home insurance, and government property plans. Personal Inland Marine, Watercraft, Umbrella 1 $25 Get a better understanding of inland marine floaters, watercraft insurance, and personal umbrella insurance. -
Property Claims Practices
Course Title PDU Price Description The Property Claims Handling Process 1 $25 Dive into how the claims handling process applies to property losses, handling of claims that involve public adjusters, investigation and documenting property claims, and more. Determining Whether Coverage Applies 2 $50 Learn abour determining coverage for a property claim, types of property, determining insurable interest, identifying and protecting insurable interests, and more. Handling Coverage Issues 1 $25 Determine how to avoid mistakes in coverage decisions, avoiding waiver and estoppel, coverage denials, and declaratory judgment actions. Investigating Causes of Loss 2 $50 Explore the process of handling of fire, smoke, lightning and explosion claims; handling of windstorm, hail and water damage claims; and more. Investigating Suspicious Property Claims 1 $25 Explore the process of detecting and investigating fraud; voiding coverage for concealment, misrepresentation or fraud; investigating suspicious fire losses and the fire investigation team; and more. Determining Amounts Payable 2 $50 Learn about determining replacement cost and actual cash value, other valuation or loss settlement provisions, applying coinsurance and other insurance-to-value provisions, and more. Handling Merchandise Claims 2 $50 Learn about claims procedures for merchandise losses, valuation of merchandise, determining the value of out-of-sight merchandise, handling of salvage in merchandise losses, and more. Handling Business Income and Extra Expense Claims 1 $25 Explore determining coverage for business income and extra expense claims, accounting concepts for evaluating business income losses, and more. Fundamentals of Inland Marine Claims 2 $50 Explore transportation loss exposure, transit insurance claims, motor truck cargo liability claims, contractors equipment claims, builders risk claims, and more. -
MICRO-COURSES - Data Analytics
Course Title PDU Price Description Micro-course: Using Data to Drive Risk Mgt. & Insurance Decision Making 1.5 $37 Explore techniques for using data to optimize strategic decision making. Micro-course: Improving the Claims Process with Data Analytics 1.5 $37 Discover how data analytics are transforming insurers’ claim functions. -
MICRO-COURSES - Digital Literacy
Course Title PDU Price Description Micro-course: Communicating Like a Professional 1.5 $37 Learn how to communicate professionally in the digital workplace through emails, presentations, and insurance-related documents. Micro-course: Appropriately Sharing Business Information 1.5 $37 Learn how to discern which business information should be shared and how to protect sensitive data. Micro-course: Thinking Critically on the Job 1.5 $37 Learn how to evaluate sources of information and think critically on the job. -
MICRO-COURSES - Commercial General Liability
Course Title PDU Price Description Micro-course: Understanding CGL Coverage 1 $25 Explore how the coverage provided and components of commercial general liability insurance protect organizations facing potential liability risk. Micro-course: CGL Coverage A 1 $25 Determine whether a described claim meets the conditions imposed by the Coverage A insuring agreement of the Commercial General Liability Coverage Form. Micro-course: CGL Coverage A Exclusions 1 $25 Determine whether any of the exclusions labeled a. through q. under Coverage A of the Commercial General Liability Coverage Form eliminate coverage for a described claim. Micro-course: CGL Coverage B 1 $25 Determine whether a claim scenario meets the conditions imposed by the Coverage B insuring agreement of the Commercial General Liability Coverage Form and whether any of the Coverage B exclusions eliminate coverage. Micro-course: CGL Coverage C 1 $25 Determine whether a claim scenario meets the conditions imposed by the Coverage C insuring agreement of the Commercial General Liability Coverage Form and whether any of the Coverage C exclusions eliminate coverage. Micro-course: Understanding Excess Liability Protection 1 $25 Gain an understanding of why excess and umbrella liability policies are needed and how they differ. Micro-course: Umbrella Liability Protection 1 $25 Explore how excess and umbrella liability insurance can be layered in a liability insurance program and how problems can arise, and it includes a case study. Micro-course: Applying CGL Coverage Topics - Who Is an Insured; Applying CGL Limits; Applying CGL Conditions 1 $25 Learn how to select appropriate endorsements to the Commercial General Liability (CGL) Coverage Form to meet either an insured’s or an underwriter’s needs. Micro-course: Applying CGL Coverages - Modifying the CGL Coverage Form; Other CGL Coverage; Determining if the CGL Covers a Claim 1 $25 Learn how to select appropriate endorsements to the Commercial General Liability (CGL) Coverage Form to meet either an insured’s or an underwriter’s needs. -
Property Technical Certification I-Core Property Adjusting Principals (PTC)
Course Title PDU Price Description Property Technical Certificate I
Core Property Adjusting Principles19 $479 Exceed customer expectations and set yourself apart as a qualified professional by effectively managing property losses resulting from fire, water, and windstorm. Cause and Origin NA Part of PTC1 Package Understand the cause and origin of various types of losses and their relationship to policy coverage and determine whether a loss is covered based on its cause and origin. Claim Documentation NA Part of PTC1 Package Understand everything you need to know about claim documentation. Insurance Ethics NA Part of PTC1 Package Equip yourself to fairly resolve problems, effectively communicate with customers, and adhere to laws and regulations with this comprehensive exploration of ethical conduct. Property Insurance Fraud Awareness NA Part of PTC1 Package Get a deeper understanding of property insurance fraud awareness. Introduction to Fire Loss NA Part of PTC1 Package Understand everything you need to know about fire loss. Introduction to Property Claims NA Part of PTC1 Package Gain vital knowledge about about property claims. Introduction to Water Losses NA Part of PTC1 Package Gain crucial knowledge about about water losses. Introduction to Windstorm Losses NA Part of PTC1 Package Gain key knowledge about windstorm losses. Property Investigation Overview I NA Part of PTC1 Package Get a deeper understanding of property investigation. Property Investigation Overview II NA Part of PTC1 Package Get a deeper understanding of property investigation. Property Subrogation NA Part of PTC1 Package Grow your expertise in property subrogation. Scoping and Estimating NA Part of PTC1 Package Grow your knowledge in scoping and estimating. -
Property Technical Certification II-Exterior Loss Adjusting (PTC)
Course Title PDU Price Description Property Technical Certificate II
Exterior Loss Adjusting (PTC)19 $479 Confidently serve your customers by accurately identifying and estimating the common causes of damage to exterior property. Expand your technical knowledge with a solid understanding of the various materials, construction methods, and repair processes used. Commercial Claim Handling I NA Part of PTC2 Package Understand everything you need to know about commercial claim handling. Commercial Claim Handling II NA Part of PTC2 Package Understand everything you need to know about commercial claim handling. Commercial Roofing NA Part of PTC2 Package Gain vital knowledge about about commercial roofing. Concrete and Masonry NA Part of PTC2 Package Gain crucial knowledge about about concrete and masonry. Drain, Sewer, and Septic NA Part of PTC2 Package Gain key knowledge about about drain, sewer, and septic. Exterior Walls I NA Part of PTC2 Package Get a deeper understanding of exterior walls. Exterior Walls II NA Part of PTC2 Package Get a deeper understanding of exterior walls. Fences NA Part of PTC2 Package Grow your expertise in fences. Framing I NA Part of PTC2 Package Grow your knowledge in framing. Framing II NA Part of PTC2 Package Grow your knowledge in framing. Residential Roofing I NA Part of PTC2 Package Develop your technical understanding of residential roofing. Residential Roofing II NA Part of PTC2 Package Develop your technical understanding of residential roofing. -
Property Technical Certification III-Interior Loss Adjusting (PTC)
Course Title PDU Price Description Property Technical Certificate III
Interior Loss Adjusting (PTC)19 $479 Support your customers' needs by accurately identifying and estimating common damage to interior property. Cabinets NA Part of PTC3 Package Understand everything you need to know about cabinets. Countertops NA Part of PTC3 Package Gain vital knowledge about about countertops. Doors NA Part of PTC3 Package Gain crucial knowledge about about doors. Windows NA Part of PTC3 Package Gain vital knowledge about about windows. Finish Trades I NA Part of PTC3 Package Grow your expertise in finish trades. Finish Trades II NA Part of PTC3 Package Grow your expertise in finish trades. Finish Trades III NA Part of PTC3 Package Grow your expertise in finish trades. Flooring I NA Part of PTC3 Package Grow your knowledge in flooring. Flooring II NA Part of PTC3 Package Grow your knowledge in flooring. Electrical Systems NA Part of PTC3 Package Get a deeper understanding of electrical systems. HVAC and Plumbing NA Part of PTC3 Package Develop your technical understanding of HVAC and plumbing. -
Workers Compensation Claim Practices
Course Title PDU Price Description Statutory Standards 1 $25 Build your expertise in statutory standards, including the elements of an injury’s relationship to work and the relationship between time and place of injury and employment. Notice of Injury and Coverage Analysis 1 $25 Gain a better understanding of notice of injury and coverage analysis, including workers compensation systems, the framework for workers compensation coverage analysis, and more. Investigating Coverage and Compensability 2 $50 Grow your expertise in investigating coverage and compensability, including workers compensation and post-accident investigations. Investigating Medical Issues 1 $25 Grow your expertise in investigating medical issu, including medical management claims, how to obtain medical records, bodily injury claims, and expert assistance. Temporary Disability and Medical Benefits 1 $25 Gain an overview of temporary disability and medical benefits, including factors affecting workers compensation benefits, returning the employee to work, and the return-to-work process. Concluding Workers Compensation Claims 1 $25 Build your expertise in concluding workers compensation claims, including topics like paying workers comp claims, death benefits, termination of benefits, and more. Subrogation 1 $25 Gain a better understanding of subrogation, including topics like the subrogation process ,subrogation claims, and second injury funds. Other Workers Comp Issues 1 $25 Gain a better understanding for other workers compensation issues, like cost factors, experience rating, reserving issues, and adjuster licensing and penalties for mishandling claims. Mastering Effective Claims Communication 1 $25 Learn how to connect with claimants effectively so you can choose the right communication method, write clear messages, and guide them with confidence through every step. Overview of Workers Compensation 2 $50 Understand how the workers compensation system has evolved so you can manage employer liability, explore coverage options, and apply the right remedies under federal law. Understanding Workers Compensation Statutes 1 $25 Understand how the workers compensation system defines and delivers benefits so you can determine eligibility, apply the right criteria, and support employees through the claims process. Introduction to Workers Compensation Claims 5 $125 Gain a broader, non-state specific description of workers compensation coverage and claims handling. -
Associate in Claims (AIC™)
Course Title Price Description AIC 300 Claims in an Evolving World $419 Build a foundation for the necessary skills you’ll need to have a successful claims career in today’s world, from negotiating fair settlements to learning how to spot fraudulent behavior. AIC 301 Expanding Your Claims Perspective $419 Gain the skills you need to negotiate fair settlements for customers while ensuring good faith claims handling, from learning how to apply the insurance contract to resolving claims disputes. AIC 302 Successfully Evaluating Auto Claims $419 Understand the unique aspects of auto liability so you can successfully handle auto claims, from better understanding auto liability claims to learning how to analyze policies. AIC 303 Successfully Evaluating Liability Claims $419 Learn how to successfully obtain evidence, interview experts, and interact with claimants. AIC 304 Successfully Evaluating Property Claims $419 Gain the skills you need to effectively value property and settle claims, from understanding the property claims environment to addressing the financial impacts of loss. AIC 305 Successfully Evaluating Workers Compensation Claims $419 Gain the skills you need to successfully handle workers compensation claims by understanding coverage, disability, and return-to-work practices. -
Associate in National Flood Insurance (ANFI®)
Course Title Price Description ANFI 205: National Flood Insurance: Fundamentals FREE Effectively meet customers’ needs with a solid foundation in the policy coverages of the NFIP. Content is based on FEMA's October 2022 Flood Insurance Manual. -
Associate in Surplus Lines Insurance (ASLI™)
Course Title Price Description ASLI 320 Understanding Surplus Lines Insurance Operations $415 - $515 Learn the fundamentals of surplus lines insurance: why it is needed, how it is regulated and how it can benefit customers. -
Senior Professional Public Adjuster (SPPA®)
Course Title Price Description SPPA 300 Navigating Claims as a Public Adjuster $389 Learn practical claim handling skills for common property insurance policies to improve internal efficiency and customer satisfaction.
Leadership
If you’re looking to grow your expertise and become a trusted voice within risk management & insurance, our leadership courses and programs will help develop your mindset and skills in strategic decision-making and more.
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MICRO-COURSES - Leading and Managing People
Course Title PDU Price Description Micro-course: Cultivating Successful Teams 1.5 $37 Explore how you can motivate key stakeholders, manage organizational change, and lead with the emotional intelligence required to keep your teams at the top of their game. Micro-course: Positioning Employees for Success 1.5 $37 Become equipped to recruit the right employees, align their performance with strategic goals, and cultivate leaders for long-term growth. Micro-course: Connecting with Stakeholders 1.5 $37 Explore the fundamentals of effective communication and collaboration, equipping you to effectively deliver your message. -
Associate in Management (AIM™)
Course Title Price Description AIM 330 Leading in an Evolving Risk Environment $415 Learn how to manage a team and mitigate enterprise risks in your day-to-day work. Successfully lead a team, advocate for your employees, collaborate with stakeholders, and build an engaged culture within your company. AIM 331 Managing Strategic Threats and Opportunities $415 Learn how to strategically leverage data so you can contribute to your organization’s growth and success. Effectively interpret risk data and connect risk to strategy, protect data assets, and implement a data analytics strategy. -
Associate in Insurance Services (AIS™)
Course Title Price Description AIS 320: Delivering Dynamic Insurance Services $359 Build a forward-thinking mindset that keeps innovation, customer-focus, and technology at the forefront of decision-making in risk management and insurance. -
Associate in Claims–Management (AIC-M™)
Course Title Price Description AIC 330 Leading a Successful Claims Team $419 Build your strategic leadership skills while learning competitive claims management strategies. -
CPCU®
Course Title Price* Description CPCU 500 Becoming a Leader in Risk Management and Insurance $419 - $519 Gain tangible leadership skills in risk management and insurance to help you take the next step in your career. After completing CPCU 500, you'll be able to make strategic business decisions, confidently lead teams, think critically to develop solutions, and recommend risk management approaches to stakeholders and customers. CPCU 520 Meeting Challenges Across Insurance Operations $419 - $519 Build the foundation you need to understand the business of insurance, so you can better collaborate and prepare for real-world scenarios to improve your operational effectiveness. After completing CPCU 520, you'll be able to confidently lead teams, solve strategic business challenges, and gain a deeper understanding of how insurer departments collaborate and support each other across the insurance value chain. CPCU 530 Applying Legal Concepts to Insurance $419 - $519 Develop skills to minimize your organization’s legal risks and successfully navigate the ever-changing insurance landscape while familiarizing yourself with United States property-casualty law. After you complete CPCU 530, you’ll gain skills to help you decode insurance policies, determine property ownership and responsibility, resolve disputes, and more. CPCU 540 Contributing to Insurer Financial Performance $419 - $519 Learn how to apply key accounting concepts and principles in your day-to-day work to make strategic financial decisions and improve your organization’s bottom line. In CPCU 540, you’ll learn how to develop a holistic view of insurer finances, identify key financial measures, interpret insurer financial statements, and more. CPCU 550 Maximizing Value with Data and Technology $419 - $519 Learn how to leverage data and technology to drive strategic decisions and elevate your organization's competitive advantage. After completing CPCU 550, you'll be able to use data to strengthen the insurance value chain, expedite claims settlements to serve customers more effectively, use risk modeling to identify the biggest customer threats, and more. CPCU 551 Managing Commercial Property Risk $419 - $519 Learn how to think critically about commercial property loss exposures so you can confidently develop and recommend the right solutions for your customers. After completing CPCU 551, you'll gain skills to manage commercial property risks, examine and apply building and personal property coverage, determine extensions, manage disaster and unique losses, mitigate crime losses, and more. CPCU 552 Managing Commercial Liability Risk $419 - $519 Learn how to analyze customers' commercial liability loss exposures so you can recommend the best coverage options. After completing CPCU 552, you’ll gain skills to help you assess auto exposures, evaluate cyber exposures, recommend risk management strategies, understand the Commercial General Liability (CGL) policy, and more. CPCU 555 Advancing Personal Insurance Products $419 - $519 Gain the skills you need to clearly explain and recommend personal insurance options to customers. After completing CPCU 555, you’ll be able to analyze home and personal auto loss exposures, identify life and health insurance gaps for customers, recommend personal investment strategies, and more. CPCU 556 Building a Competitive Edge in Personal Lines $419 - $519 Develop and implement personal lines marketing and underwriting strategies to effectively promote products to customers. After completing CPCU 556, you’ll gain skills to assess personal lines portfolios, evaluate loss exposures, control losses and expenses, and more. CPCU Matriculation $90 CPCU Matriculation is a requirement to earning the CPCU designation, and includes content covering the CPCU Canons, as well as digital forms that validate your professional experience and ethical standards. It can be completed any time throughout your CPCU journey, and only takes 1-2 hours. * Price varies based on the package selected
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Masterclasses
Course Title PDU Price Description Strategic Leadership in Insurance and Risk Management 3.2 $79 Identify your leadership strengths and gaps so you can become a steady influence within your organization. This course will help you boost your acumen in five critical areas that define effective leadership and boost your confidence to inspire others. AI and the Insurance Value Chain 3.2 $79 Learn how artificial intelligence is transforming insurer operations and decision-making by exploring how to fuel technology with data as well as how AI can upskill underwriters, claims reps, and producers to make more empowered decisions. Communicating Effectively in a Global Marketplace 3.2 $79 Explore how personality and cultural differences influence workplace and international communication. This course will help you deliver clearer messages and avoid misunderstandings by developing your cultural intelligence (CQ). Coaching and Mentoring RMI Professionals 3.2 $79 Develop the skills to guide others with empathy and purpose by improving your interpersonal skills and learning active listening techniques. This course will equip you to build lasting relationships with both clients and colleagues. Effectively Managing High-Exposure Claims 3.2 $79 Learn how to improve decision-making and better support defensible outcomes in high-exposure claim environments. * Volume discounts do not apply to Masterclasses.
*If you’d like to purchase a course that is not available online, please contact Sales@TheInstitutes.org with the course title and number you’re interested in. Please note that volume discounts do not apply to Masterclasses.